NEC 3500AG Burning Problem

I have NEC 3500AG (retail version) <2.16> and had a problem to burn CD-Rs. Two problems:

  1. when I make a disc copy (I have Samsung DVD-drive as well) by using Copy CD in Nero 7 Ultra-Edition, there’s an error (unspecified drive error). I tried three different media and all had same errors.

  2. When I burn ISO image to a blank CD-R, I tried simulation first. It was successful. But, when real-writing, there’s an error toward the end (lead-out or finalize). I don’t know what’s going on. I tried this iso image to burn with ultra ISO program and got the same error.

I flashed the firmware to 2.1A, but got the same result.

To me, it doesn’t look like a media compatibility problem (because I tried three different media). I doubt if this is software related (Nero 7 Ultra, and I have some other video editing program like Vegas 6.0, Ultra ISO, Adobe Premier element, …which might have different burning engine, other than Nero).

Or, I suspect if this is a NEC burner problem.

For reference, I haven’t had a problem for DVD burning by using Nero even before the firmare update.

Please advise me how to resolve this issue. Thank you.

Update your Nero version, then try again.

Also post a logfile if possible.

Checked the update…not available (most updated).
uninstall NEC drive and reflash to 2.1A.
Here is the logfile for simulation after these steps (sorry it’s too long).

Windows XP 5.1
IA32
WinAspi: File ‘Wnaspi32.dll’: Ver=4.60 (1021), size=45056 bytes, created 1/4/2006 11:14:56 PM
ahead WinASPI: File ‘C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll’: Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

NT-SPTI used
Nero Version: 7.0.1.4
Internal Version: 7, 0, 1, 4

Recorder: <_NEC DVD_RW ND-3500AG> Version: 2.1A - HA 1 TA 0 - 7.0.1.4
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <SAMSUNG DVD-ROM SD-616E >Version: F501 - HA 1 TA 1 - 7.0.1.4
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : ST3160023AS iaStor Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3500AG atapi Port 1 ID 0 DMA: On
CdRomPeripheral : SAMSUNG DVD-ROM SD-616E atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
_NEC DVD_RW ND-3500AG D: CDRom0
SAMSUNG DVD-ROM SD-616E E: CDRom1

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1022MB (1046620kB)
Free physical memory: 488MB (499748kB)
Memory in use : 52 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

31.1.2006
CD Copy
7:37:22 PM #1 Text 0 File SCSIPassThrough.cpp, Line 36
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

7:37:22 PM #2 Text 0 File Burncd.cpp, Line 3048
_NEC DVD_RW ND-3500AG
Buffer underrun protection activated

7:37:22 PM #3 Text 0 File ThreadedTransfer.cpp, Line 525
ReadBuffer-Pipe got 81920KB of Memory

7:37:22 PM #4 Text 0 File Reader.cpp, Line 124
Reader running

7:37:22 PM #5 Text 0 File Writer.cpp, Line 113
Writer D: _NEC DVD_RW ND-3500AG running

7:37:22 PM #6 Phase 48 File dlgbrnst.cpp, Line 1725
Analyzing disc

7:37:22 PM #7 CDCOPY -1 File CDCopy.cpp, Line 1915
The CD is copyrighted

7:37:23 PM #8 Text 0 File CDCopy.cpp, Line 2131
Index0 Index1 PostPause __LastBlockOfTrack
Track 1: 0 0 ( 0:02.00) 247296 247295 ( 54:59.20)

7:37:23 PM #9 Text 0 File CDCopy.cpp, Line 840
Copy options: copy on-the-fly: ON
read ISRC/MCN: OFF
use jitter correction: OFF
data options
ignore read error: ON write defekt blocks OFF
read raw data: OFF read r-w subchannel data: OFF
audio options
ignore read error: ON
read indexes: OFF read r-w subchannel data: OFF
source disc does not look like CD Extra
01. 0 - 247296 = 247296, data (TRM_DATA_MODE1, block size 2048)

7:37:23 PM #10 Text 0 File Burncd.cpp, Line 3342
Turn on Disc-At-Once, using CD-R/RW media

7:37:23 PM #11 Text 0 File DlgWaitCD.cpp, Line 279
Last possible write address on media: 359848 ( 79:59.73)
Last address to be written: 247295 ( 54:59.20)

7:37:23 PM #12 Text 0 File DlgWaitCD.cpp, Line 291
Write in overburning mode: NO (enabled: CD)

7:37:23 PM #13 Text 0 File DlgWaitCD.cpp, Line 2578
Recorder: _NEC DVD_RW ND-3500AG

7:37:23 PM #14 Text 0 File DlgWaitCD.cpp, Line 458
>>> Protocol of DlgWaitCD activities: <<<
=========================================

7:37:23 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (1 - Data (mode 1))
2 indices, index0 (150) not provided
original disc pos #0 + 247296 (247296) = #247296/54:57.21
not relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 247296 blocks [D: _NEC DVD_RW ND-3500AG]
--------------------------------------------------------------

7:37:23 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [D: NEC DVD_RW ND-3500AG] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 307200 506769408, ISRC “”
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep
____
-150 | lead-in | 0 | 0x41 | 0x00
-150 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
247296 | lead-out | 1 | 0x41 | 0x00

7:37:23 PM #17 Text 0 File SCSIPassThrough.cpp, Line 36
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

7:37:23 PM #18 Phase 32 File dlgbrnst.cpp, Line 1725
Simulation started at 32x (4,800 KB/s)

7:37:23 PM #19 SPTI -1189 File SCSIPassThrough.cpp, Line 323
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1189)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x30
Sense Qual: 0x02
CDB Data: 0xAD 00 00 00 00 00 00 FF 40 00 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 02
Buffer x04ba2800: Len x4000

7:37:23 PM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

7:37:23 PM #21 Text 0 File MMC.cpp, Line 16934
StartDAO : CD-Text - Off

7:37:23 PM #22 Text 0 File MMC.cpp, Line 17165
CueData, Len=32
41 00 00 14 00 00 00 00
41 01 00 10 00 00 00 00
41 01 01 10 00 00 02 00
41 aa 01 14 00 36 3b 15

7:38:10 PM #23 Text 0 File Cdrdrv.cpp, Line 1197
19:38:10.812 - D: _NEC DVD_RW ND-3500AG : Queue again later

7:38:11 PM #24 SPTI -1135 File SCSIPassThrough.cpp, Line 323
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 00 00 00 3F 80 00 00 20 00 00 00
Sense Area: 0x70 00 03 00 00 3F 81 0A 00 00 00 00 0C
Buffer x0a0e0000: Len x10000
0xD6 CB 8E 25 E4 86 43 16 59 CD 70 7E 4D B3 29 E7
0xCB 6A 99 88 87 CD 6A 70 B9 B8 41 56 86 9A 3B B7
0x84 A0 67 2F A0 CB 60 3F 6E 93 67 14 8C 54 FD 70

7:38:11 PM #25 CDR -1135 File Writer.cpp, Line 302
Write error
D: _NEC DVD_RW ND-3500AG

7:38:11 PM #26 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

7:38:11 PM #27 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

7:38:11 PM #28 Phase 34 File dlgbrnst.cpp, Line 1725
Simulation failed at 32x (4,800 KB/s)

Existing drivers:
File ‘Drivers\ADPU160M.SYS’: Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 8/17/2001 2:07:32 PM
File ‘Drivers\PXHELP20.SYS’: Ver=2.03.32a, size=20640 bytes, created 12/11/2005 5:23:40 PM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon

Here is another logfile after I completely uninstall Nero 7 (by using clean tool) and reinstalled. Still the problem appeared when using CD copies. I simulated a ISO image burning and succesfully completed, though i didn’t try to burn it yet.

Windows XP 5.1
IA32
WinAspi: File ‘Wnaspi32.dll’: Ver=4.60 (1021), size=45056 bytes, created 1/4/2006 11:14:56 PM
ahead WinASPI: File ‘C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll’: Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

NT-SPTI used
Nero Version: 7.0.1.4
Internal Version: 7, 0, 1, 4

Recorder: <_NEC DVD_RW ND-3500AG> Version: 2.1A - HA 1 TA 0 - 7.0.1.4
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <SAMSUNG DVD-ROM SD-616E >Version: F501 - HA 1 TA 1 - 7.0.1.4
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : ST3160023AS iaStor Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3500AG atapi Port 1 ID 0 DMA: On
CdRomPeripheral : SAMSUNG DVD-ROM SD-616E atapi Port 1 ID 1 DMA: On
CdRomPeripheral : ES1672I AWM243A 1.0 dtscsi Port 2 ID 0 DMA: Off

=== CDRom-Device-Map ===
_NEC DVD_RW ND-3500AG D: CDRom0
SAMSUNG DVD-ROM SD-616E E: CDRom1
ES1672I AWM243A F: CDRom2

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1022MB (1046620kB)
Free physical memory: 503MB (515412kB)
Memory in use : 50 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

31.1.2006
CD Copy
10:33:40 PM #1 Text 0 File SCSIPassThrough.cpp, Line 36
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

10:33:43 PM #2 Text 0 File Burncd.cpp, Line 3048
_NEC DVD_RW ND-3500AG
Buffer underrun protection activated

10:33:43 PM #3 Text 0 File ThreadedTransfer.cpp, Line 525
ReadBuffer-Pipe got 81920KB of Memory

10:33:43 PM #4 Text 0 File Reader.cpp, Line 124
Reader running

10:33:43 PM #5 Text 0 File Writer.cpp, Line 113
Writer D: _NEC DVD_RW ND-3500AG running

10:33:43 PM #6 Phase 48 File dlgbrnst.cpp, Line 1725
Analyzing disc

10:33:44 PM #7 CDCOPY -1 File CDCopy.cpp, Line 1915
The CD is copyrighted

10:33:44 PM #8 Text 0 File CDCopy.cpp, Line 2131
Index0 Index1 PostPause __LastBlockOfTrack
Track 1: 0 0 ( 0:02.00) 247296 247295 ( 54:59.20)

10:33:44 PM #9 Text 0 File CDCopy.cpp, Line 840
Copy options: copy on-the-fly: ON
read ISRC/MCN: OFF
use jitter correction: OFF
data options
ignore read error: ON write defekt blocks OFF
read raw data: OFF read r-w subchannel data: OFF
audio options
ignore read error: ON
read indexes: OFF read r-w subchannel data: OFF
source disc does not look like CD Extra
01. 0 - 247296 = 247296, data (TRM_DATA_MODE1, block size 2048)

10:33:44 PM #10 Text 0 File Burncd.cpp, Line 3342
Turn on Disc-At-Once, using CD-R/RW media

10:33:45 PM #11 Text 0 File DlgWaitCD.cpp, Line 279
Last possible write address on media: 359848 ( 79:59.73)
Last address to be written: 247295 ( 54:59.20)

10:33:45 PM #12 Text 0 File DlgWaitCD.cpp, Line 291
Write in overburning mode: NO (enabled: CD)

10:33:45 PM #13 Text 0 File DlgWaitCD.cpp, Line 2578
Recorder: _NEC DVD_RW ND-3500AG

10:33:45 PM #14 Text 0 File DlgWaitCD.cpp, Line 458
>>> Protocol of DlgWaitCD activities: <<<
=========================================

10:33:45 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (1 - Data (mode 1))
2 indices, index0 (150) not provided
original disc pos #0 + 247296 (247296) = #247296/54:57.21
not relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 247296 blocks [D: _NEC DVD_RW ND-3500AG]
--------------------------------------------------------------

10:33:45 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [D: NEC DVD_RW ND-3500AG] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 307200 506769408, ISRC “”
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep
____
-150 | lead-in | 0 | 0x41 | 0x00
-150 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
247296 | lead-out | 1 | 0x41 | 0x00

10:33:45 PM #17 Text 0 File SCSIPassThrough.cpp, Line 36
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

10:33:45 PM #18 Phase 32 File dlgbrnst.cpp, Line 1725
Simulation started at 32x (4,800 KB/s)

10:33:45 PM #19 SPTI -1189 File SCSIPassThrough.cpp, Line 323
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1189)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x30
Sense Qual: 0x02
CDB Data: 0xAD 00 00 00 00 00 00 FF 40 00 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 02
Buffer x04bb1e00: Len x4000

10:33:45 PM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

10:33:45 PM #21 Text 0 File MMC.cpp, Line 16934
StartDAO : CD-Text - Off

10:33:45 PM #22 Text 0 File MMC.cpp, Line 17165
CueData, Len=32
41 00 00 14 00 00 00 00
41 01 00 10 00 00 00 00
41 01 01 10 00 00 02 00
41 aa 01 14 00 36 3b 15

10:34:50 PM #23 Text 0 File Cdrdrv.cpp, Line 1197
22:34:50.734 - D: _NEC DVD_RW ND-3500AG : Queue again later

10:34:51 PM #24 SPTI -1135 File SCSIPassThrough.cpp, Line 323
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 00 00 00 AB 00 00 00 20 00 00 00
Sense Area: 0x70 00 03 00 00 AB 01 0A 00 00 00 00 0C
Buffer x0a120000: Len x10000
0xBB DE 1D BD CA FB 40 A6 3F C3 EB 14 99 0E 19 A0
0x31 0A 34 5E F1 A2 BF 34 2E AB 5B 0B 60 79 AA 91
0x5C EA C6 19 BE 25 83 6E C2 F4 96 39 18 02 EA 78

10:34:51 PM #25 CDR -1135 File Writer.cpp, Line 302
Write error
D: _NEC DVD_RW ND-3500AG

10:34:51 PM #26 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

10:34:51 PM #27 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

10:34:51 PM #28 Phase 34 File dlgbrnst.cpp, Line 1725
Simulation failed at 32x (4,800 KB/s)

Existing drivers:
File ‘Drivers\ADPU160M.SYS’: Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 8/17/2001 2:07:32 PM
File ‘Drivers\PXHELP20.SYS’: Ver=2.03.32a, size=20640 bytes, created 12/11/2005 5:23:40 PM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon

Does the CD have a copy-protection??

7:37:22 PM #7 CDCOPY -1 File CDCopy.cpp, Line 1915
The CD is copyrighted

Using ON THE FLY copying is no good idea.

You could try with CloneCD maybe.

Better try with ImgBurn when you want to burn ISOs and Images.

Thanks for your suggestion. I have occasionally used “copy CDs” when I need a backup for a copyrighted CD with no problem (I mean… when I used the same NEC 3500AG with older version of NERO). I also have another desktop that had NEC 1100 and NERO 6.6 and tried yesterday and successfully copied. I am wondering if newer version (NERO 7) becomes more difficult against copying “a copy-righted CD.” If the problem is just about “copyrighted” CD, it would be okay. I probably try to copy a data (non-copy righted) CD today.

Nero 7 just has already “bugs” left, so far.
You’ll see new updates for Nero 7 appear fastly…