ND-3570a won't burn or even recognize in programs

I have a Optiarc ND-3570A burner which worked fine until a few days ago but now will not burn a DVD or even recognize the drive as being there.

I tried to burn a personal movie onto a DVD and Nero 5 would not recognize my burner and told me to install Nero burning rights, which I did, but to no avail.

I tried other burning software but still no drive. I then tried to boot from the dell factory utility and driver cd but it wouldn’t load the CD even.
I searched everywhere online for help with this and nothing seems to work.

The NEC driver firmware flash utility but it would error every time and say: Target NEC ND-3570A is not found correctly.

Also, which I find weird, if I insert the Dell Utility/Driver CD and open up Nero the drive will recognize fine and I can get all the way to where I need to insert a blank DVD to start the right, then it disappears again. So basically when the Utility CD is in the drive seems to operate fine, but as soon as I take it out, it disappears again.

I’m pretty oblivious to deep computer talk, but It seems to me that I need to reinstall the driver or firmware??? but I can’t seem to figure out how to do it.

If someone could PLEASE help me step by step on how to fix this problem I would be very grateful.

Lastly I am running Windows XP with SP3 I believe.
— Also when run Nero InfoTool 5 the drive will not show up, unless of course I have the Dell Utility CD in the drive.

THANK YOU

  • Nate

Is the drive seen in Device Manager and in BIOS? If it is seen in Device Manager, try removing the drive in Device Manager and restart to have Windows reinstall it to see if that helps. If that doesn’t help, you might try removing the upper and lower filter values. Do Google search to learn how if you don’t know how it’s done.

[QUOTE=bevills1;2309466]Is the drive seen in Device Manager and in BIOS? If it is seen in Device Manager, try removing the drive in Device Manager and restart to have Windows reinstall it to see if that helps. If that doesn’t help, you might try removing the upper and lower filter values. Do Google search to learn how if you don’t know how it’s done.[/QUOTE]

Thanks for the quick response.
I’ve rechecked everything you said again and : …

  1. [U]Device manager recognizes my drive[/U]
    * It does not show any errors for it, and I tried to Uninstall it via right clicking on it, It reinstalls it when windows starts back up, seemingly without a problem.

  2. [U]My drive is recognized is BIOS[/U]
    * It says the drive is recognized as Drive 2: PATA-0 and in “ON”

  3. I’ve tried to delete the upper and Lower filters for my drive but I can’t find either the Upper or Lower Filter listed in my registry for the drive.
    I followed these instructions to attempt this.

http://support.microsoft.com/kb/314060#nextsteps

… One thing I found, which I don’t know if it is at all relivent or not to this problem is …

While I was in the Boot Device Menu, checking the BIOS, I clicked on the Onboard or USB CD-ROM Drive and it said that [I]Selected boot device is not available, Press F1 to retry boot (Which Failed), or F2 for setup Utility.[/I]

… I just remembered that I ran a cleanup program called Advanced System Care Pro a couple days ago, and it cleaned up my registry and everything for duplicate files and all that junk. Could that have screwed this up more??? I have since uninstalled this program, and all my burning software, but it hasn’t helped at all. I do believe that my drive was not burning before I ran this software though.

Any Help … THANKS