This looks like the right place to post my problem–please bear with me as I am technically not too savvy, but I will try to provide any information that may be relevant.
My ND-3540A arrived yesterday along with a BYTECC ME-320U2 external enclosure. My computer runs Windows XP, and was purchased in early 2001. There is only USB1 connectivity so that is what I am using.
The device itself arrived devoid of any software necessary to make it run. There was a drivers CD but this is not needed for Windows XP.
Discs can be inserted into and ejected from the drive with no problem. I have four DVDs here–one of “Mulholland Drive,” one of “Primer,” one of some photographs I took in Greenland in July, and one blank one (Memorex DVD-R).
When I put in (a) Mulholland Drive, both my existing DVD drive and the new NEC device recognize the movie and (barely) play it using VLC Media Player (Windows Media Player and RealPlayer will not play it)–but the old one plays very jumpily, and the new DVD-RW only plays for about five seconds before giving up and freeze framing it; (b) “Primer,” neither device will play it at all (beyond the root menu); © my Greenland pictures, they show up on the preexisting internal DVD drive but not on the NEC device (it recognizes the files as TIFFs but will not open them, then it freezes Windows); and (d) the blank DVD, the NEC burner freezes when I double-click on the disk, so I have to hit ctrl-alt-del, and the existing DVD viewer says “Windows cannot read from this disk. The disk might be corrupted, or it could be using a format that is not compatible with Windows.”
Windows won’t let me update anything, because it claims (perhaps correctly–I did not set this system up) that my copy of Windows XP is illegal. NEC will not provide support for this item when used externally.
All I want to do is be able to make hard copies of my files and many travel photographs. I have no interest in being able to play or copy movies onto DVD, though it might be nice someday. I have no DVD-related software other than what is mentioned above (and DVD Shrink which I downloaded yesterday)–my CD-related software is Nero 5.5.9, and I have iTunes and EasyCD-DA Extractor 7 also. I have no idea whether the NEC device will freeze the software because it will not even recognize a blank disc.
Thanks in advance for any replies to this rather long post.