ND-3500 won't recognize rewritables anymore

Hi all,

My DVD writer just started misbehaving suddenly a couple of days ago. It seems to be fine with brand new discs but anything I’ve already burned with this drive all of a sudden can only be recognized as a DVD-ROM. Because of this I’m unable to erase or re-burn.

I’ve tried both DVD+RW and DVD-RW that this drive has previously burned no problem. Brands inlcude Memorex, TDK and Benq discs.

Updated firmware to 2.1A. Installed ASPI drivers. Upgraded Nero… nothing helped.

I’m at the point of looking for a new burner if I can’t fix this soon…

Here’s my Nero Info tool dump:

Nero InfoTool 4.03

Nero InfoTool 4.03

Drive Information
------------------
Drive                      : _NEC     DVD_RW ND-3500AG
Type                       : DVD±R/RW DL Recorder
Firmware Version           : 2.1A
Buffer Size                : 2 MB
Date                       : ?
Serial Number              : 4XC4J94S111
Vendor Specific            :  05071900            
Drive Letter               : D:\
Location                   : 0:1
Mechanism                  : Tray
Read Speed                 : 48 , 40 , 32 , 24 , 20 , 16 , 10 , 8 , 4  X
Write Speed                : 48 , 40 , 32 , 24 , 16 , 8  X

Read CD Text               : Yes
Return C2 Pointers         : Yes
Read CD-R                  : Yes
Read CD-RW                 : Yes
Read DVD-ROM               : Yes
Read DVD-RAM               : No
Read DVD-R                 : Yes
Read DVD-RW                : Yes
Read DVD-R DL              : No
Read DVD+R                 : Yes
Read DVD+RW                : Yes
Read DVD+R DL              : Yes
Read BD-ROM                : No
Read BD-R                  : No
Read BD-RE                 : No
Read HD DVD-ROM            : No
Read HD DVD-R              : No
Read HD DVD-RW             : No
Read HD-BURN               : No
Read Digital Audio         : Yes
Read CD+G                  : Yes
Read VideoCD               : Yes

Write CD-R                 : Yes
Write CD-RW                : Yes
Write DVD-R                : Yes
Write DVD-RW               : Yes
Write DVD-R DL             : No
Write DVD+R                : Yes
Write DVD+RW               : Yes
Write DVD+R DL             : Yes
Write DVD-RAM              : No
Write BD-R                 : No
Write BD-RE                : No
Write HD DVD-R             : No
Write HD DVD-RW            : No
Write HD-BURN-R            : No
Write HD-BURN-RW           : No
Buffer Underrun Protection : Yes
Mount Rainier              : No
SolidBurn                  : No
Labelflash                 : No
Modes                      : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 96, RAW DAO 96

Region Protection Control  : RPC I
Region                     : All
Changes User
Changes Vendor

Disc Information (D:\)
-------------------
Type                   : no disc inserted


Drive Information
------------------
Drive                      : PV8530C  CFT434N         
Type                       : DVD-ROM Drive
Firmware Version           : 2.0B
Buffer Size                : 512 KB
Date                       : ?
Serial Number
Vendor Specific            :  
Drive Letter               : E:\
Location                   : 5:0
Mechanism                  : Tray
Read Speed                 : 32 , 8  X
Write Speed                :  n/a

Read CD Text               : Yes
Return C2 Pointers         : Yes
Read CD-R                  : Yes
Read CD-RW                 : Yes
Read DVD-ROM               : Yes
Read DVD-RAM               : Yes
Read DVD-R                 : Yes
Read DVD-RW                : Yes
Read DVD-R DL              : No
Read DVD+R                 : Yes
Read DVD+RW                : Yes
Read DVD+R DL              : No
Read BD-ROM                : No
Read BD-R                  : No
Read BD-RE                 : No
Read HD DVD-ROM            : No
Read HD DVD-R              : No
Read HD DVD-RW             : No
Read HD-BURN               : No
Read Digital Audio         : Yes
Read CD+G                  : Yes
Read VideoCD               : Yes

Write CD-R                 : No
Write CD-RW                : No
Write DVD-R                : No
Write DVD-RW               : No
Write DVD-R DL             : No
Write DVD+R                : No
Write DVD+RW               : No
Write DVD+R DL             : No
Write DVD-RAM              : No
Write BD-R                 : No
Write BD-RE                : No
Write HD DVD-R             : No
Write HD DVD-RW            : No
Write HD-BURN-R            : No
Write HD-BURN-RW           : No
Buffer Underrun Protection : No
Mount Rainier              : No
SolidBurn                  : No
Labelflash                 : No
Modes                      : n/a

Region Protection Control  : RPC II
Region                     : None
Changes User               : 5
Changes Vendor             : 4

Disc Information (E:\)
-------------------
Type                   : Data CD (Mode 1)
Capacity               : 75:48.39  (666 MB)
Tracks                 : 1
Sessions               : 1

File System            : ISO9660, Joliet
Title                  : NERO-NE7511
Date                   : 10 September 2006
Publisher              : AHEAD_SOFTWARE_AG
Application            : NERO___BURNING_ROM


System Information
------------------
AllocateCdRoms        :  0


Interface Information
---------------------
Adapter 1
---------
Description          : Primary IDE Channel

Driver
Description          : System32\DRIVERS\atapi.sys
Company              : Microsoft Corporation
Version              : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description          : IDE/ATAPI Port Driver

Attached Devices
Description          : Slave: _NEC DVD_RW ND-3500AG
Type                 : CD-Rom Drive
DMA                  : On
Autorun              : On

Adapter 2
---------
Description          : Secondary IDE Channel

Driver
Description          : System32\DRIVERS\atapi.sys
Company              : Microsoft Corporation
Version              : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description          : IDE/ATAPI Port Driver

Attached Devices

Adapter 3
---------
Description          : NVIDIA nForce 590/570/550 Serial ATA Controller

Driver
Description          : system32\DRIVERS
vata.sys
Company              : NVIDIA Corporation
Version              : 5.10.2600.0666 built by: WinDDK
Description          : NVIDIA® nForce(TM) IDE Performance Driver

Attached Devices
Description          : ID 0 (0): WDC WD3200KS-00PFB0
Type                 : Disk Drive

Adapter 4
---------
Description          : NVIDIA nForce 590/570/550 Serial ATA Controller

Driver
Description          : system32\DRIVERS
vata.sys
Company              : NVIDIA Corporation
Version              : 5.10.2600.0666 built by: WinDDK
Description          : NVIDIA® nForce(TM) IDE Performance Driver

Attached Devices

Adapter 5
---------
Description          : NVIDIA nForce 590/570/550 Serial ATA Controller

Driver
Description          : system32\DRIVERS
vata.sys
Company              : NVIDIA Corporation
Version              : 5.10.2600.0666 built by: WinDDK
Description          : NVIDIA® nForce(TM) IDE Performance Driver

Attached Devices

Adapter 6
---------
Description          : Unknown Adapter

Driver
Description          : \SystemRoot\System32\Drivers\vaxscsi.sys
Company              : n/a
Version              : n/a
Description          : n/a

Attached Devices
Description          : ID 0 (0): PV8530C CFT434N         2.0B
Type                 : CD-Rom Drive
Autorun              : On



Hardware Information
--------------------
                 :  AMD Athlon  64 X2 Dual Core Processor 4600+ 2400 MHz
Bus Speed        :  200 MHz
Motherboard      :  ASUSTeK M2N-E
s
                 :  Phoenix ASUS M2N-E ACPI BIOS Revision 0103
Memory           :  2048 MB (5ns)
                 : <SoundMAX HD Audio
                 : NVIDIA GeForce 7600 GT


ASPI Information
----------------
System ASPI                                                                                                                                         :  ASPI is installed and working properly

WNASPI32.DLL                                                                                                                                        :  4.71 (0002) 45056 bytes (null)
ASPI32.SYS                                                                                                                                          :  4.71 (0002) 16877 bytes (null)
WINASPI.DLL                                                                                                                                         :  4.60 (1021) 5600 bytes (null)
WOWPOST.EXE                                                                                                                                         :  4.60 (1021) 4672 bytes (null)

Nero ASPI                                                                                                                                           :  ASPI is installed and working properly

wnaspi32.dll                                                                                                                                        :  2.0.1.74 164112 bytes (null)

Installed OS Patches
--------------------
(Q810090) USB Update                         :  Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border :  Yes
(Q812415) Problems with Multiple ATA devices :  No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 :  No
(Q320174) IMAPI Update - CDs recorded have missing files or errors :  Yes
(Q311542) Devices May not power up properly when resuming from standby :  Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP :  Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP :  No
(Q314634) Windows XP Does Not Detect Your New USB Device :  Yes
(Q822603) USB 1.1 and USB 2.0 update         :  No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP :  No
(Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation :  No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP :  No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error :  No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 :  No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error :  No

Clean the drive/lens.

I have the same problem with a brand new burner. Well, it’s a LG, but the (weird) problem it’s the same. It must be some sort of software problem. It’s not a problem with the disc, neither.

Tried this with a brush type cd cleaner. Would you recommend something else?

You can try with Isopropanol and a qtip…

Same problem here with my 3500 and 2 Lite-on’s…

goto post#2 :wink:

He says he did clean the disc but that did not solved his problem why then he should go back to cleaning disc answer again?.

Skarycat may be you should consider restoring your windows system to a month ago may be you get some relieve with that.

[B]WHERE?[/B]
All he posted was:

Same problem here with my 3500 and 2 Lite-on’s…

I am having the same problem with a NEC ND3450A that I have flashed to a 3500 with Firmware 2.18 orig. I had a number of DVD+RW’s that I have put captured video on (mostly old TV movies). Now, whenever I insert one of these discs into the ND3500 it reads them as DVD-ROM and refuses to erase them. I had a brand new DVD-RW and it reads that correctly as a DVD-RW. It was also giving me the same problem with CD-Rw, and after I reinstalled the ASPI drivers I can successfully erase the discs using Alchohol 120 and then Nero and Alcohol and CD/DVD-Speed all read the CD-RWs correctly and I can reuse them, but I have not been able to do this with my DVD discs. I really doubt that the problem is a hardware problem because it can read brand new discs as blank. But any RW DVD (plus or minus) that I have previously burned is read as a DVD-ROM and thus will not be allowed to be erased. Also, I DID erase a couple of these on another DVD burner, but when I insert them into this device, they STILL read as having files on them and being a DVD-ROM.

Any thoughts on what might be wrong? Have reinstalled the latest of NERO 6, and reinstalled ASPI drivers. I suspect the problem may be in the windows registry- something is missing in how the drive is supposed to read the discs or in which bits of information it’s using to determine what type of disc is inserted?.

I’m always suspicious of a software problem first, have reflashed the drive with no problems, and the drive is burning cheapie DVD-R’s with no problem.
:wink:

Thanks, neilhr.

Drive not recognizing rewritables DVD-RW.
If you haven’t fixed your problem with your drive not recognizing rewritables, let me offer a solution that might work for you. I had a problem where my NEC drive wouldn’t recognize any rewritable disks as rewritable. I thought it might be a problem with my drive, but it was burning recordable DVD’s fine. I took the drive out and put it in a different computer and it worked fine. So then I spent a long time trying various things. After reaching numerous dead ends and contemplating scrubbing my entire hard drive and reinstalling WinXP I found that one of my programs for copying CD’s and DVD’s, Alcohol-120 has a setting “Ignore Media type” which I had checked and forgotten later on. Once I uninstalled the program, all my other programs that burn DVD’s began magically working properly again. I have reinstalled Alcohol-120 and everything is working, although Nero still reports files on a disc that another program (TMPGenc DVD Author) has erased, but it erases and writes fine otherwise.
the thing that clued me in to check that it was a software problem was that I knew my drive was cabable of reporting a thing called ATIP - it is a system of writing to rewritable discs (certain special DVD programs will show you that ) and all of a sudden, it was saying the drive could not give readings on ATIP.
You might check this and/or if you’re having problems, look into any newer DVD copying software running on your computer.

I’ve been tracking this thread for about a week now and I specifically registered to thank you from all of my heart Neil. :bow: I would’ve sooner be caught dead than reinstalling my OS. Cheers ! :smiley:

I had this same problem after installing my new LG drive. Google found this thread, and Neil7 found the solution. Thanks!