There might be several reasons for getting this error.
As I understand, you receive this error at the beginning of the conversion process.
But I need more information, like:
- If you go Tuneite “Options -> Unprotect” menu and you click on the “HSD detection” button , what will Tunebite say in the end?
Are all HSD devices installed correctly ?
- Can you please confirm that you can play these DRM wma’s from Rhapsody with Windows Media Player without any extra plugin from Rhaposody, simply with WMP?
Could you please come back with these details so we can further see what exactly is causing the problem?