My new GSA-4163B -reads CDs but won't read DVDs - Harware VS Software problem

vbimport

#1

My burner reads CD’s but won’t even recognize the media if I put a DVD in the tray. The drive read DVD-RAMs a couple of times. I was able to download some jpegs and watch a video (no sound though). Burner is 3 days old. I am running Windows XP 2005 media center. How do I tell if this is a hardware or a software problem?


#2

By performing more extensive tests.


#3

Any hints on what these test might be Grasshopper? I’m pretty new to this stuff.


#4

97MACHZ,

well now, Kenshin is the guru of LG drives, with lots of experience ( probably more than anybody else here ). Maybe he will take an interest in your predicament and help you if he can. Then again, maybe not.
We will see.


#5

Are you burning with Nero?
Media center could be a problem.
Download some jpegs…?
No sound?


#6

The same happen to me after 1 month of faultless operation.
I believe it is just dead and I’ll have to send it back to where I bought it !
No problem reaidng/burning any CD.


#7

It might be.
Over 3 months here and over 100 DVD’s burned with no problem.
I have had only 2 fails.