My nec 6100a won't eject



Hi, I’m having a problem with my nec nd-6100a and I’m not sure how to fix it. On occasion, after reading a disc, the player won’t eject when I press the button, and also when I right-click the d: drive in windows and choose eject. It seems like it hangs. This happened right when I first received my Dell 9100, then stopped occuring. Now, I’m trying to install a large program with 2 discs, and it won’t eject every time I reach the point when I need to switch discs. Am I missing something? Could it be a failure that Dell could be responsible for? I’m loathe to call them because of how long it usually takes… any suggestions would be great! Thanks