Originally posted by hamiseixas
My lg 4521b (52x32x52x16) combo used to burn very well.
after a "burn failed" :a with Nero, it stop working... i mean, stop reading cd... it reads dvd but cd
does anybody knows what im suposed to do to fix this problem?
i'm very newbie in this.
i'll be very pleased.
thx a lot
While I have no experience with your specific drive, I would suggest some basic troubleshooting procedures. I've been in the computer industry too long to say anything is impossible, but it is not likely that it was the burn with Nero that has upset your drive. Perhaps the failed burn signals the onset of the problem, but equally, it may be unrelated. One of the most important aspects of troubleshooting is to keep an open mind and to test all assumptions for validity. In the end, it is often the assumption made, and not tested, that turns out to be the source of a problem!
Before troubleshooting, make sure you have backed up all your data.
Let's start with an assumption on my part. I assume that the drive was reading and writing DVD and CD before this problem surfaced?
Check that the problem still exists with a CD that you can read in another drive. (I know this sounds very basic, but most troubleshooting consists of applying many basic tests).
Can you identify a date / time when you knew that the drive last read a CD (the working date)?
Check in the Device Manager to see if the driver for your drive reports as "working properly"?
If not, then you may need to roll back to the previous version of the driver or re-install the driver.
Have you loaded any software, drivers or made any configuration changes to your PC since the working date)?
Don't forget automated updates! In Windows, it is possible to set the preferences to automatically download and install Microsoft updates to the operating system and drivers. As a matter of principle, I set manual install on evey system I configure. It is critical that the administrator of any PC is aware of any new software or updates that are loaded
so that they can back them out if they cause a problem.
You haven't indicated what operating system you are using? If it is WinXP, then you can use System Restore to back out changes made recently (provided that you or the software installation created a "Restore Point"). Microsoft updates all set a Restore Point as part of the installation process to enable backout.
On numbers of occasions I have seen Microsoft recommended driver updates cause issues, up to and including an unbootable system. To be safe, you should NEVER change a driver without having a backout / recovery strategy.
Back out any changes that you have made. Re-test to see if that has fixed the problem.
Try reading a CD with a specific "tool program" like DVDInfoPro, since this does not depend on the operating system to figure out what program to call to read the media.
If it is able to read the CD, then the problem is with the Windows "Autorun" configuration not knowing what program to call. This may indicate a wider issue with Windows configuration corruption and gets very complex. The usual approach to fixing this is to use the Windows Recovery procedure on the Operating System disk or to re-install Windows (not a trivial process).
If you have access to another DVDWriter of the same make and model, try swapping them to see if the problem follows the drive or stays with the PC.
If the problem follows the drive, it is faulty. If it stays with the PC, then you have a PC problem.
If you have another PC in which you can test your drive, try installing it in that PC and test to see if it works there?
Uninstall the software and drivers associated with the drive and re-install them. Re-test to see if this has fixed the problem.
If you have performed all of the above without success, then it is likely that the drive has partially died. If it is still under warranty, return it to the place of purchase / service centre for replacement, otherwise perhaps you need to buy a new drive.
If you are not experienced in PC trouble shooting, then you may like to ask someone you know, with good PC troubleshooting skills to assist you.
Welcome to the CDFreaks Forum and I hope you find the above information helpful.