My laptop has startup problems, but acer won't find anything (checked 5 times)

vbimport

#1

Hi there, could someone please look at this even if this thread is not allowed here (i’m not sure)!

My laptop Acer TravelMate6460 has been repared by Acer about 5 times but they never find any trouble.

It has startup problems, like blue screens or if it got into sleeping mode it would complain over 'recovering from serious error). It almost always asks me if it shall start in fail safe mode or start normal.

To know whether it is a hardware problem och software problem I did a recovery and did not install any program. The problem keeps occuring anyway. Now I did a bootlog that I will post here. The Acer’s says it can’t be a hardware problem since they can’t find anything so I don’t know what to do. I’ve noticed that the bluescreens sometimes mention ACPI.sys

Please have a look! :bow:

Service Pack 211 28 2008 01:07:33.375
Drivrutin l„stes i \WINDOWS\system32
tkrnlpa.exe
Drivrutin l„stes i \WINDOWS\system32\hal.dll
Drivrutin l„stes i \WINDOWS\system32\KDCOM.DLL
Drivrutin l„stes i \WINDOWS\system32\BOOTVID.dll
Drivrutin l„stes i ACPI.sys
Drivrutin l„stes i \WINDOWS\system32\DRIVERS\WMILIB.SYS
Drivrutin l„stes i pci.sys
Drivrutin l„stes i isapnp.sys
Drivrutin l„stes i ohci1394.sys
Drivrutin l„stes i \WINDOWS\system32\DRIVERS\1394BUS.SYS
Drivrutin l„stes i compbatt.sys
Drivrutin l„stes i \WINDOWS\system32\DRIVERS\BATTC.SYS
Drivrutin l„stes i pciide.sys
Drivrutin l„stes i \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
Drivrutin l„stes i aliide.sys
Drivrutin l„stes i intelide.sys
Drivrutin l„stes i toside.sys
Drivrutin l„stes i viaide.sys
Drivrutin l„stes i cmdide.sys
Drivrutin l„stes i pcmcia.sys
Drivrutin l„stes i MountMgr.sys
Drivrutin l„stes i ftdisk.sys
Drivrutin l„stes i dmload.sys
Drivrutin l„stes i dmio.sys
Drivrutin l„stes i ACPIEC.sys
Drivrutin l„stes i \WINDOWS\system32\DRIVERS\OPRGHDLR.SYS
Drivrutin l„stes i PartMgr.sys
Drivrutin l„stes i UBHelper.sys
Drivrutin l„stes i VolSnap.sys
Drivrutin l„stes i cpqarray.sys
Drivrutin l„stes i \WINDOWS\system32\DRIVERS\SCSIPORT.SYS
Drivrutin l„stes i atapi.sys
Drivrutin l„stes i aha154x.sys
Drivrutin l„stes i sparrow.sys
Drivrutin l„stes i symc810.sys
Drivrutin l„stes i aic78xx.sys
Drivrutin l„stes i dac960nt.sys
Drivrutin l„stes i ql10wnt.sys
Drivrutin l„stes i amsint.sys
Drivrutin l„stes i asc.sys
Drivrutin l„stes i asc3550.sys
Drivrutin l„stes i mraid35x.sys
Drivrutin l„stes i i2omp.sys
Drivrutin l„stes i ini910u.sys
Drivrutin l„stes i ql1240.sys
Drivrutin l„stes i aic78u2.sys
Drivrutin l„stes i symc8xx.sys
Drivrutin l„stes i sym_hi.sys
Drivrutin l„stes i sym_u3.sys
Drivrutin l„stes i ABP480N5.SYS
Drivrutin l„stes i asc3350p.sys
Drivrutin l„stes i cd20xrnt.sys
Drivrutin l„stes i ultra.sys
Drivrutin l„stes i adpu160m.sys
Drivrutin l„stes i dpti2o.sys
Drivrutin l„stes i ql1080.sys
Drivrutin l„stes i ql1280.sys
Drivrutin l„stes i ql12160.sys
Drivrutin l„stes i o2sd.sys
Drivrutin l„stes i o2media.sys
Drivrutin l„stes i perc2.sys
Drivrutin l„stes i perc2hib.sys
Drivrutin l„stes i hpn.sys
Drivrutin l„stes i cbidf2k.sys
Drivrutin l„stes i dac2w2k.sys
Drivrutin l„stes i disk.sys
Drivrutin l„stes i \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
Drivrutin l„stes i fltMgr.sys
Drivrutin l„stes i sr.sys
Drivrutin l„stes i Fastfat.sys
Drivrutin l„stes i KSecDD.sys
Drivrutin l„stes i NDIS.sys
Drivrutin l„stes i sisagp.sys
Drivrutin l„stes i viaagp.sys
Drivrutin l„stes i Mup.sys
Drivrutin l„stes i agp440.sys
Drivrutin l„stes i alim1541.sys
Drivrutin l„stes i amdagp.sys
Drivrutin l„stes i agpCPQ.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\intelppm.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\CmBatt.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\wmiacpi.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\ati2mtag.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\HDAudBus.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\b57xp32.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\w39n51.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\usbuhci.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\usbehci.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS
ic1394.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\ozscr.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\serial.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\serenum.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\smcirda.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\irenum.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\parport.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\IFXTPM.SYS
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\i8042prt.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\DKbFltr.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\kbdclass.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\SynTP.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\mouclass.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\imapi.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\cdrom.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\redbook.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\NTIDrvr.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\btkrnl.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\audstub.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\rasirda.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\rasl2tp.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS
distapi.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS
diswan.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\raspppoe.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\raspptp.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\msgpc.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\psched.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\ptilink.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\raspti.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\rdpdr.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS ermdd.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\swenum.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\update.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\mssmbios.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\btaudio.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\System32\Drivers\NDProxy.SYS
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\NDProxy.SYS
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\NDProxy.SYS
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\RtkHDAud.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\HSFHWAZL.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\HSF_DPV.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\HSF_CNXT.sys
Drivrutin l„stes i \SystemRoot\System32\Drivers\Modem.SYS
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\usbhub.sys
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\lbrtfdc.SYS
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\Fdc.SYS
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\Flpydisk.SYS
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\Sfloppy.SYS
Drivrutin l„stes i \SystemRoot\System32\drivers\psd.sys
Drivrutin l„stes i \SystemRoot\System32\Drivers\i2omgmt.SYS
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\Changer.SYS
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\Cdaudio.SYS
Drivrutin l„stes i \SystemRoot\System32\Drivers\Fs_Rec.SYS
Drivrutin l„stes i \SystemRoot\System32\Drivers\Null.SYS
Drivrutin l„stes i \SystemRoot\System32\Drivers\Beep.SYS
Drivrutin har inte l„sts i \SystemRoot\system32\DRIVERS\kbdhid.sys
Drivrutin l„stes i \SystemRoot\System32\drivers\vga.sys
Drivrutin l„stes i \SystemRoot\System32\Drivers\mnmdd.SYS
Drivrutin l„stes i \SystemRoot\System32\DRIVERS\RDPCDD.sys
Drivrutin l„stes i \SystemRoot\System32\Drivers\Msfs.SYS
Drivrutin l„stes i \SystemRoot\System32\Drivers\Npfs.SYS
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\rasacd.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\ipsec.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS cpip.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\ipnat.sys
Drivrutin l„stes i ??\C:\Program\Symantec\SYMEVENT.SYS
Drivrutin l„stes i \SystemRoot\System32\Drivers\SYMTDI.SYS
Drivrutin l„stes i \SystemRoot\system32\DRIVERS
etbt.sys
Drivrutin l„stes i \SystemRoot\System32\drivers\afd.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS
etbios.sys
Drivrutin har inte l„sts i \SystemRoot\System32\Drivers\PCIDump.SYS
Drivrutin l„stes i ??\C:\Program\Delade filer\Symantec Shared\SPBBC\SPBBCDrv.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\rdbss.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\mrxsmb.sys
Drivrutin l„stes i \SystemRoot\System32\Drivers\Fips.SYS
Drivrutin l„stes i \SystemRoot\System32\Drivers\Ntfs.SYS
Drivrutin l„stes i \SystemRoot\System32\Drivers\Cdfs.SYS
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers\lvmvdrv.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\lvusbsta.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\lv321av.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\wanarp.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\arp1394.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\AegisP.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\irda.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\s24trans.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS
disuio.sys
Drivrutin har inte l„sts i \SystemRoot\system32\DRIVERS\rdbss.sys
Drivrutin har inte l„sts i \SystemRoot\system32\DRIVERS\mrxsmb.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\mrxdav.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\wdmaud.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\sysaudio.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\splitter.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\aec.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\swmidi.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\DMusic.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\kmixer.sys
Drivrutin l„stes i \SystemRoot\system32\drivers\drmkaud.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers\btserial.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers\epm-psd.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers\epm-shd.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers\int15.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\srv.sys
Drivrutin l„stes i \SystemRoot\system32\DRIVERS\mdmxsdk.sys
Drivrutin l„stes i \SystemRoot\System32\Drivers\SYMREDRV.SYS
Drivrutin l„stes i ??\C:\Program\Norton AntiVirus\SAVRTPEL.SYS
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers\symlcbrd.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers vicport.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers\zntport.sys
Drivrutin har inte l„sts i \SystemRoot\system32\DRIVERS\ipnat.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\drivers\LVPrcMon.sys
Drivrutin har inte l„sts i ??\C:\Program\Norton AntiVirus\SAVRTPEL.SYS
Drivrutin l„stes i Fastfat.SYS
Drivrutin l„stes i ??\C:\Program\DELADE~1\SYMANT~1\VIRUSD~1\20051012.006\NAVEX15.SYS
Drivrutin l„stes i ??\C:\Program\DELADE~1\SYMANT~1\VIRUSD~1\20051012.006\NAVENG.SYS
Drivrutin l„stes i ??\C:\Program\Norton AntiVirus\SAVRT.SYS
Drivrutin l„stes i \SystemRoot\System32\Drivers\HTTP.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\Drivers\psdfilter.sys
Drivrutin l„stes i ??\C:\WINDOWS\system32\Drivers\psdvdisk.sys


#2

try getting rid of the norton anti-virus.


#3

Would that be enough? I got rid of it now but I think the bootlog only changed with adding this line in the end;
Drivrutin l„stes i \SystemRoot\system32\drivers\kmixer.sys

(the reason why I don’t know if it is a newbootlog is beacause I can’t get the F8 selection menu during startup anymore)


#4

If you get a BSOD then try getting the stop code, that usually helps.

Also try looking at the dr watson log, there might be specific dll files called to point out what is malfunctioning. If you can’t see the BSOD due to how quickly it reboots uncheck “Automatically Restart” option in startup and recovery. Also check the event viwer for system errors (warnings too).

What hardware diags were run on this, just curious?


#5

You can start by running memtest86 for a day or so…
//Danne


#6

It doesn’t seem to help with getting ride of norton… :frowning:

I’ve tried before to figure out whats wrong by collecting the error codes, unfortunatly win-helfiles in the end always said that I had to contact the manufacturer because it seemed to be a hardware trouble. But as I said before, Acer says they can’t find anything.

THis is what it says if it goes into sleeping mode and ‘recover from serious error’;

BCCode : 1000007e BCP1 : C0000005 BCP2 : BA78DDCE BCP3 : BAD5FAC8
BCP4 : BAD5F7C4 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

C:\DOCUME~1\Jackie\LOKALA~1\Temp\related to these files;
WER9f4c.dir00\Mini120408-06.dmp
C:\DOCUME~1\Jackie\LOKALA~1\Temp\WER9f4c.dir00\sysdata.xml


#7

Diizy: Thanks, but I think I’m not qualified for memtest68 (from the info I can get from google about it) besides my according to acer they’ve taken out the memories and tested them separetly.

xtcydima: Unfortunatly i don’t really know what diags that have been run on this computer. I’ll look for any dll files, but the BSOD only shows occasionly.


#8

it was so many dll-files warnings in the dr watson log, here’s some or shoudl I post it all? :confused:

WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\mshtml.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32
tdll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\BROWSEUI.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\SHDOCVW.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program\Internet Explorer\iexplore.exe -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\kernel32.dll -

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\mswsock.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\WS2_32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\WININET.dll -