This is my first time here so I hope I give enough info for someone to be able to help me with this.
First of all I’m using a Presario Compaq computer running windows xpsp2.
I haven’t used my cd/dvd burner in quite awhile. When I tried to use my cd/dvd burner it wouldn’t work. Going into the device driver theres a yellow exclamation point over TSST Corp cdw/dvd TS-H 492A. I get the message that reads windows cannot load the device driver for this hardware. The driver may be corrupted or missing, code 39.
I don’t know how it happened unless my using a registry cleaner a couple months back removed something it shouldn’t have.
I’ve uninstalled this and rebooted my computer so it would reinstall the hardware but it keeps reinstalling the bad one that won’t work. I can’t use system restore because I deleted all of them except for the last one before I knew my cd player wasn’t working. I even took it to the shop and they couldn’t figure out how to fix it.
Does anyone have any idea on how I can fix this so I can use my cd/dvd drive again? I’m a beginner so if anyone can help please use simple, step by step instructions. Any help would be very greatly appreciated.