I would like to write this as a warning to people who are planning on buying the PX-712A or other Plextor Products.
I purchased my PX-712A last August after reading many favorable reviews about how fast, reliable, and quiet it was. When I received my PX-712A it worked fine for the most part, except it would refuse to burn DVDs faster than 2.4x without huge buffer problems. I was fine with this and thought it may have been my computer that was causing the problems. Then 2 months ago it would start freezing and crashing my computer whenever I put a CD or DVD in it.
I RMA’ed it to Plextor and received a replacement last week, which was kind of slow but at least they sent me a new one no questions asked. The problem is, this drive is also dysfunctional and will freeze Windows Explorer if I try running any kind of CD or DVD in it. :a
Now I understand that sometimes you get bad eggs off the assembly line, even with the best brand drives, but I simply find it unacceptable that Plextor made me pay for shipping to return their broken product only to send me another broken one. I wrote them an email expressing my disatisfaction with their product quality and customer service, and I told them that I want them to pay for shipping both ways this time because I refuse to pay to ship back the broken product they sent me. I have been without a functioning optical drive for over a month now and it is very annoying.
I will update on what their reply is…