My 1040e 4h12 can\'t write dual layers

[qanda]This question is published in the hardware section for the HP DVD1040e. Click here to view full specs.[/qanda]XP service pack 3, i’ve used nero 7 essentials and convert x to dvd 3 with this program and record now and all my dual layers are either empty and then not recognized as being in the drive or not recognized at all i have been using the imation and memorex brands for single and dual my singles all work perfectly i mean just perfect but when i put those dual layers in (dvd R DL) which i assume is the correct type of dual layer it just doesn’t recognize any suggestions…i originally thought this was an 1040r but i read the model number on the drive and it says 1040e while the driver says 1040r