Okay… here’s where I am.
Through Gateway support last night for 6 hours off and on, we did the following:
- Reinstalled the drivers, uninstalled the drivers, did everything with the drivers that is humanly possible.
- Tried reloading the DVD reading software.
- Unplugged the drive from the motherboard and replugged it back in to “reset” it.
- Got disconnected from Gateway Chat about four times.
- Updated the firmware (again, since it was already updated and I believe this is the problem)
On my own, I…
- Ran my Spybot.
- Ran HiJack this to see if there was anything unusual.
And other things that I think may or may not have been important.
There are two things that I figured out during this time:
It has to be the drive or something with the computer. This is a postive. It is not the media – I had an old DVD+R that I was able to use without a problem, but now (ever since updating the firmware, I personally feel) I’m unable to open.
About a month ago, I tried to burn onto a Memorex 16X DVD-R – it wouldn’t work. So I chatted with Gateway and they sent me the firmware update. From the time that I had gotten files off of the old DVD+R and now I only did one thing to the drive: Added the firmware. And, since it’s firmware, it’s unable to be taken off, right?
I just used IsoBuster, and I get this message:
"During mounting of the disc only a session/track layout could be found. No file-systems nor files and folders could be found.
Assuming you are looking for certain (missing) files, we suggest you run the option “Find missing files and folders”
There’s info on there, but it’s not separated. However, when I go downstairs to use my father in law’s laptop, the disc opens right away.
And now here’s the next piece of info – I tried burning four folders full of MP3s from the laptop to a CD+R and bring them upstairs. I opened the CD on my computer and I had four folders… though all of them were empty, and they all had four dots for the file name. I went back downstairs and the disc opened fine on the laptop.
So, the solution that Gateway gave me? They’re sending me a new drive. I hope to hell that this works, but in the meantime, there’s got to be a way to fix this.