I had this issue earlier when I couldn’t get any software updates to my 5005 because the serial number was not accepted at their website. It had the format of the 5001 model which is different than the format for the 5005. Tech rep said that wasn’t an issue and their second level sent me an update via email.
So, upgrade installed and a few weeks later the website accepted my serial number for update #2.
I just finished using Decrypter to rip a self burned dvd-rw and it reports my unit as a 5001 !!!
So==I’m wondering if they jerryrigged this thing because so far I haven’t found a single brand of DVD=RW that works.
Trying to save a failed dvd burn, my computer wont read the disk at all. Decrypter wont extract the file at all, but IsoBuster would copy the disk as one big 4.1GB file-with no breaks. The file would not open because of some message. I used Chainsaw to break it up into 1GB chunks and Chunk 2-3-4 would play !!! I then chunked up chunk one and after the first chunk, they would play too. I’ve got a very nice recovery going here. Going to look thru my collection of coasters.