Modem Trouble

Hi I bought a second hand modem and when I went to install it comes up with an installation guide where you have to type in your Optus user name and password. It looks like it is only set up for Optus users and who I got it from probably got it for free. I have a friend that knows a little about that kind of stuff and he typed in the browser a no. to access the modem he said? When that came up it also had Optus Broadband so I think that Optus configured the modem so that only Optus users could use it. My question is Is there a way to “wipe” the modem fresh so that it isn’t set up for just Optus users? Or is there a way to get around this???
Thanks in advanced :smiley:

details? optus and modem aren’t a lot to go on?

You need to open the modem and give details of all the chips and if you can who made it?

Sorry its a DSL-302G. I cant get the details of the chips at the moment beacuse a friend has it seeing if it will work on his computer (he’s with Optus). I’ll let you know when I can. Thanks :slight_smile:

if there’s not a hidden reset button(inside a small hole) then you might try to flash the firmware back to standard

there’s a reset button on the back if thats what you mean and I did press that but all it did was reset the password that was saved into it. How could I flash the firmware? Is there software that does this?

does the guide specifically say optus? did the user name revert back to admin after reset?

firmwares are linked in that page I posted

Taken from the d-link oz support section;)

Loading generic firmware into Optus-supplied DSL-302G Note for Optusnet clients:

  • You can load generic firmware into Optus-supplied DSL-302G modem only if you are no longer an Optusnet customer.
  • You may lose connectivity with Optusnet ADSL after loading the generic firmware. Optusnet only supports the customised firmware which was shipped with your modem.
  • Optusnet will not provide you with warranty or support service if your modem has the generic firmware.

General Notes:

  • The upgrade software will not work via USB connection.
  • The upgrade software will not work on MacOS.
  • The upgrade can be carried out by D-Link Warranty Department (charges apply).

Please read these instructions prior to launching the upgrade software.

Please make sure the modem is connected to the PC before running the application file. It will need to be connected via Ethernet cable (network cable). Please note that the Upgrade Utility will not work via USB connection. Do not upgrade your modem via Wireless connection, this may damage your modem. Please do not power off the modem during the upgrade.
Note that the current modem’s settings will be lost, the modem will be reset to factory defaults. The Upgrade Utility will re-flash the modem with generic firmware ver.2.01B30. You will then need to load the latest available firmware.

Step 1. Download the latest available firmware for your modem from our WEB site:
Save the firmware (“TEImage.bin”) file on your computer (e.g. under “My Documents”). Do NOT try to run or open the .bin or .tfp firmware file. It will not work. You will need to load the file through the modem’s interface.
Download the Upgrade Utility:

Step 2. Make sure that your modem is connected to your computer via a Network Cable (USB connection can not be used). Launch the Firmware Update Utility (“DSL-302G_EthUpgrade.exe”). Wait until the firmware re-flash is completed.

Step 3. Open your Internet browser (Internet Explorer), enter the IP address of your modem in the address bar ( and press Enter.

Step 4. Enter username (admin) and password (admin), which is the default password. Click OK to enter the web configuration for the modem.

Step 5. Click on the Admin link in the menu on the left and then the Image Upgrade. Click on the Browse button and browse to the .bin file you downloaded in Step 1. Highlight the file by clicking on it once and click Open. Click Update. It will take a few seconds for the upgrade to complete.

Step 6. After the modem reboots, close your web browser and reopen it. Enter to reconnect with the web configuration. Enter username admin and password admin. Click OK. The firmware upgrade is now complete.

Step 7. If you have problems with the web configuration at this point, unplug the power to the modem, wait 10 seconds, and plug back in. Repeat Step 6. If this did not help, perform a hard reset on the modem. To perform a hard reset, use a paperclip and press the reset button on the back of the unit THREE times (with approximately half a second interval). The lights will blink, and then stabilize. Repeat Step 6.

Hi I followed the steps and got up to step 5. After I loaded the image it just “died” & I couldn’t connect to it??? The lights were still flashing though. I think I will send it off to get it reset by manufacturer.

there’s a bit of info here and a lot more here i saw a few people that had a bit of trouble with the optus crap. Hope it helps

btw… What do you mean it just dies? once you load the TEimage.bin it should reboot itself after a short period. Did you go into the admin section and see if all the optus junk is gone?

I got to the admin section and all the optus is gone but after I loaded the Image on I couldn’t connect with it???

well you will have to set it up from scratch again. If it auto detects your connection run that then enter the details it asks for. Who is your isp btw?

easiest way is go here select dsl from first drop down list and 302g from the second.

My ISP is Dodo.

Set up info for Dodo

Dodo Verify the login information with your ISP.
Dodo ADSL usually offers PPPoE authentication. Please consult your ISP if you are not sure you use PPPoE.

To set up, log into the modem using your WEB browser: type in the address bar and press Enter. Enter username ‘admin’ and password ‘admin’ (default setting).

Go to Quick Configuration page.
Set Refresh Rate to ‘No Refresh’.
In the Operation Mode select PPP.
In the Connection Type drop-down menu select PPPoE profile.

Enter username and your password.

Select CHAP under Security Protocol (check with your ISP if not sure).

If you have connection with static IP address, you do not have to specify the IP settings on the modem: the modem will be getting the same IP from the provider every time it connects and passing it on to your PC/router.

Click on Save & Reboot button to save settings.

Give the modem a minute or two to reboot and reconnect. Restart your computer and you should be able to access the Internet.

You do not have to run any login client on your computer because your modem logs to your ISP automatically.
If you are using a router: you do not have to enable PPPoE on the router (set it to Dynamic IP) because your modem logs to your ISP automatically.