Mini-CDs and Laptop not recognizing regular CD's

Hi, I have a customer who has an HP NC6400. This machine will not play mini-cd’s. IT WILL play regular-sized CD’s fine. He is running XP.

My thinking is that minis are not supported as the CD tray does not have the semi-circular grove for minis and minis never did take off anyway.

Also I have another user (with an HP NC6400) that has a problem when he puts any cd in it is not recognized unless he reboots.

My theory is that there are so many programs on this XP machine that want to start the CD player first and they are all fighting for the chance to do it. He said he had all ready disabled autoplay, though.

I could not find any help on the HP site. Any insights you can suggest would be appreciated

Welcome to the forum :slight_smile:

Excluding a damaged drive, if the problem is really a too messy operative system, I think that the best solution is a complete fresh install of Windows :slight_smile:

Thank you.

You’re welcome :slight_smile: