Media problem has gotten worse on BENQ 1620

Hello all,
I have searched the forum for topics in relation to my problem but it seems that they stopped short of solving my problem, and have actually made it worse.
Anyways, it started a couple of years ago when I uninstalled NERO to free up space on my hard drive. After that, the writer would detect CDs and DVDs, but not any blank DVD media. I thought it was bad media, but I have gone through every brand BENQ has said would certainly work with no success. I even had BENQ send 2 new writers since they couldn’t solve the issue and they figured it was a hardware issue. Anyway, I found this form and found a link that described others as having the same issue as me, and I took one users advice and installed the Adaptec 4.7 ASPI driver to solve the problem. Not only did that not work, but now it doesn’t seem like the drive even functions. The light does not go on, and if you press the eject button nothing happens. I saw another post in which I killed the ASPI Drivers and re-installed them, but that didn’t seem to work either.
Anyways, I am really hoping some users can give me a hand as I don’t really really know where to go from here and the BENQ customer service can’t seem to help.
I will paste my Nero Info Tool output below.
Thanks in advance.

Not sure if it matters, but I was using DVD-Rs.

The burn engine included with XP doesn’t support DVD-R(W), only CD-R(W) and DVD+R(W). You need a program such as Nero, IMGBurn or similar to burn -R.

It should detect the media in explorer though, but it’ll claim that it’s a CD-R IIRC.

According to the log you posted you got Nero installed, at least partially?
If I were you I’d uninstall Adaptec ASPI, download the Nero Clean Tools that correspond to the version you got from here, run, reboot and reinstall.

Thank you so much for replying. I will let you all know how this works out. Before I received that advice I tried uninstalling the writer with Device Manager and then reinstalling on start-up with no luck.
I have my fingers crossed on clean tools.
M

Ok, I tried the Nero clean tools that looked applicable. I was going to try and use the CD that came with my burner to re-install but it still won’t eject or seems like it’s working even though windows device manager and windows explorer recognizes the drive.
In addition, when I run the Nero Info Tool I get this message that didn’t seem to appear until I installed the Adaptec 4.7 ADPI driver.
“C:\windows\system32\cmd.exe
C:\windows\system32\autoexec.nt. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose ‘Close’ to terminate this application.” Then it has the buttons ‘Close’ and ‘Ignore’.

Anyways, see the revised infotool report below after I ran the Nero Clean Tools.

Nero InfoTool 3.01
 
Drive Information
------------------
Drive : BENQ DVD DD DW1620 
Type : DVD±R/RW DL Recorder
Firmware Version : B7W9
Buffer Size : 2 MB
Date : ?
Serial Number : 99B5C152C845301521SP
Vendor Specific : 99B5C152C845301521SP
Drive Letter : D:\
Location : 1:1
Mechanism : Tray
Read Speed : 40 X
Write Speed : 40 X
 
Read CD Text : Yes
Return C2 Pointers : No
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes
 
Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96
 
Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4
 
Disc Information (D:\)
-------------------
Type : - no disc inserted -
 
 
Interface Information
---------------------
Adapter 1
---------
Description : Primary IDE Channel
 
Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
 
Attached Devices
Description : Master: WDC WD200EB-00CSF0
Type : Disk Drive
DMA : On
 
Adapter 2
---------
Description : Secondary IDE Channel
 
Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver
 
Attached Devices
Description : Slave: BENQ DVD DD DW1620
Type : CD-Rom Drive
DMA : On
Autorun : On
 
Adapter 3
---------
Description : SiS 7001 PCI to USB Open Host Controller
 
Driver
Description : System32\DRIVERS\usbohci.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : OHCI USB Miniport Driver
 
Attached Devices
Description : Kingston DataTraveler2.0 USB Device
Type : Disk Drive
 
 
Software Information
--------------------
Operating System : Windows XP Professional (5.01.2600 Service Pack 2)
DirectX : DirectX 9.0c
 
 
Hardware Information
--------------------
CPU : ?
Bus Speed : ?
Motherboard : ?
System : ?
BIOS : ?
Memory : 495 MB
Sound : ?
Video : SiS 300/305/630/540/730
 
Driver Information
------------------
Driver : Abiosdsk
Description : n/a
Version : n/a
Company : n/a
 
Driver : abp480n5
Description : n/a
Version : n/a
Company : n/a
 
Driver : ACPI
Description : ACPI Driver for NT
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : ACPIEC
Description : ACPI Embedded Controller Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
 
Driver : adpu160m
Description : n/a
Version : n/a
Company : n/a
 
Driver : aec
Description : Microsoft Acoustic Echo Canceller
Version : 5.1.2601.2180
Company : Microsoft Corporation
 
Driver : Aha154x
Description : n/a
Version : n/a
Company : n/a
 
Driver : aic78u2
Description : n/a
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Driver : aic78xx
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Driver : AliIde
Description : n/a
Version : n/a
Company : n/a
 
Driver : amsint
Description : n/a
Version : n/a
Company : n/a
 
Driver : asc
Description : n/a
Version : n/a
Company : n/a
 
Driver : asc3350p
Description : n/a
Version : n/a
Company : n/a
 
Driver : asc3550
Description : n/a
Version : n/a
Company : n/a
 
Driver : ASPI32
Description : ASPI for WIN32 Kernel Driver
Version : 4.60 (1021)
Company : Adaptec
 
Driver : AsyncMac
Description : MS Remote Access serial network driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : atapi
Description : IDE/ATAPI Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Atdisk
Description : n/a
Version : n/a
Company : n/a
 
Driver : Atmarpc
Description : IP/ATM Arp Client
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : audstub
Description : AudStub Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : Avg7Core
Description : AVG Scanning Engine
Version : 7,1,0,402
Company : GRISOFT, s.r.o.
 
Driver : Avg7RsW
Description : AVG Resident Shield Unload Helper
Version : 7,1,0,354
Company : GRISOFT, s.r.o.
 
Driver : Avg7RsXP
Description : AVG Resident Anti-Virus Shield
Version : 7,1,0,400
Company : GRISOFT, s.r.o.
 
Driver : AvgTdi
Description : AVG Network connection watcher
Version : 7,1,0,349
Company : GRISOFT, s.r.o.
 
Driver : cbidf2k
Description : CardBus/PCMCIA IDE Miniport Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : cd20xrnt
Description : n/a
Version : n/a
Company : n/a
 
Driver : Cdaudio
Description : CD-ROM Audio Filter Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : Cdfs
Description : CD-ROM File System Driver
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Company : Microsoft Corporation
 
Driver : Cdrom
Description : SCSI CD-ROM Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : CDRPDACC
Description : n/a
Version : n/a
Company : n/a
 
Driver : Changer
Description : n/a
Version : n/a
Company : n/a
 
Driver : CmdIde
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Company : n/a
 
Driver : cmpci
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Driver : Cpqarray
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Driver : dac960nt
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Driver : Disk
Description : PnP Disk Driver
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Company : Microsoft Corporation
 
Driver : dmboot
Description : NT Disk Manager Startup Driver
Version : 2600.2180.503.0
Company : Microsoft Corp., Veritas Software
 
Driver : dmio
Description : NT Disk Manager I/O Driver
Version : 2600.2180.503.0
Company : Microsoft Corp., Veritas Software
 
Driver : dmload
Description : NT Disk Manager Startup Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software.
 
Driver : DMusic
Description : Microsoft Kernel DLS Synthesizer
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : dpti2o
Description : n/a
Version : n/a
Company : n/a
 
Driver : drmkaud
Description : Microsoft Kernel DRM Audio Descrambler Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : eeCtrl
Description : n/a
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Driver : EL90XBC
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Driver : EPPSCSIx
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Company : n/a
 
Driver : Fastfat
Description : Fast FAT File System Driver
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Company : Microsoft Corporation
 
Driver : Fdc
Description : Floppy Disk Controller Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Flpydisk
Description : Floppy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : FltMgr
Description : Microsoft Filesystem Filter Manager
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Ftdisk
Description : FT Disk Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : gameenum
Description : Game Port Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Gpc
Description : n/a
Version : n/a
Company : n/a
 
Driver : HidUsb
Description : USB Miniport Driver for Input Devices
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : hpn
Description : n/a
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Company : n/a
 
Driver : hpt3xx
Description : n/a
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Driver : HTTP
Description : HTTP Protocol Stack
Version : 5.1.2600.2869 (xpsp_sp2_gdr.060316-1512)
Company : Microsoft Corporation
 
Driver : i2omgmt
Description : n/a
Version : n/a
Company : n/a
 
Driver : i2omp
Description : n/a
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Driver : i8042prt
Description : i8042 Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Imapi
Description : IMAPI Kernel Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : ini910u
Description : n/a
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Company : n/a
 
Driver : IntelIde
Description : n/a
Version : n/a
Company : n/a
 
Driver : ip6fw
Description : IPv6 Windows Firewall Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : IpFilterDriver
Description : n/a
Version : n/a
Company : n/a
 
Driver : IpInIp
Description : IP in IP Encapsulation Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : IpNat
Description : IP Network Address Translator
Version : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056)
Company : Microsoft Corporation
 
Driver : IPSec
Description : IPSec Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : IRENUM
Description : Infra-Red Bus Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
 
Driver : kbdhid
Description : HID Mouse Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : kbfilter
Description : Keyboard filter driver
Version : 1.10
Company : WayTech Development, Inc.
 
Driver : kmixer
Description : Kernel Mode Audio Mixer
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : lbrtfdc
Description : n/a
Version : n/a
Company : n/a
 
Driver : Modem
Description : Modem Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : moufiltr
Description : Mouse Filter Driver
Version : 5.00.2195.1620
Company : Windows (R) 2000 DDK provider
 
Driver : mraid35x
Description : n/a
Version : n/a
Company : n/a
 
Driver : MRxDAV
Description : Windows NT WebDav Minirdr
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : MSKSSRV
Description : MS KS Server
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : MSPCLOCK
Description : MS Proxy Clock
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : MSPQM
Description : MS Proxy Quality Manager
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : mssmbios
Description : System Management BIOS Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : NdisTapi
Description : NDIS 3.0 connection wrapper driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
 
Driver : Ndisuio
Description : NDIS User mode I/O Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : NdisWan
Description : MS PPP Framing Driver (Strong Encryption)
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Npfs
Description : NPFS Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Ntfs
Description : NT File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : NwlnkFlt
Description : NWLINK2 Traffic Filter Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
 
Driver : NwlnkFwd
Description : NWLINK2 Forwarder Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
 
Driver : P3
Description : Processor Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Parport
Description : Parallel Port Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : PartMgr
Description : Partition Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : ParVdm
Description : VDM Parallel Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : PCI
Description : NT Plug and Play PCI Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : PCIDump
Description : n/a
Version : n/a
Company : n/a
 
Driver : PCIIde
Description : Generic PCI IDE Bus Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : Pcmcia
Description : PCMCIA Bus Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Pcouffin
Description : low level access layer for CD/DVD/BD devices
Version : 1.36
Company : VSO Software
 
Driver : PDCOMP
Description : n/a
Version : n/a
Company : n/a
 
Driver : PDFRAME
Description : n/a
Version : n/a
Company : n/a
 
Driver : PDRELI
Description : n/a
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Driver : PDRFRAME
Description : n/a
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Company : n/a
 
Driver : perc2
Description : n/a
Version : n/a
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Driver : perc2hib
Description : n/a
Version : n/a
Company : n/a
 
Driver : PptpMiniport
Description : n/a
Version : n/a
Company : n/a
 
Driver : PSched
Description : MS QoS Packet Scheduler
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Ptilink
Description : Parallel Technologies DirectParallel IO Library
Version : 1.10 (XPClient.010817-1148)
Company : Parallel Technologies, Inc.
 
Driver : PxHelp20
Description : Px Engine Device Driver for Windows 2000/XP
Version : 2.03.02a
Company : Sonic Solutions
 
Driver : ql1080
Description : n/a
Version : n/a
Company : n/a
 
Driver : Ql10wnt
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Driver : ql12160
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Driver : ql1240
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Driver : ql1280
Description : n/a
Version : n/a
Company : n/a
 
Driver : Rasl2tp
Description : RAS L2TP mini-port/call-manager driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : RasPppoe
Description : RAS PPPoE mini-port/call-manager driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Raspti
Description : PTI DirectParallel(R) mini-port/call-manager driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
 
Driver : Rdbss
Description : Redirected Drive Buffering SubSystem Driver
Version : 5.1.2600.2902 (xpsp_sp2_gdr.060505-0036)
Company : Microsoft Corporation
 
Driver : RDPCDD
Description : RDP Miniport
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
 
Driver : rdpdr
Description : Microsoft RDP Device redirector
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : RDPWD
Description : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
Version : 5.1.2600.2695 (xpsp_sp2_gdr.050609-1528)
Company : Microsoft Corporation
 
Driver : redbook
Description : Redbook Audio Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Secdrv
Description : n/a
Version : n/a
Company : n/a
 
Driver : serenum
Description : Serial Port Enumerator
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Serial
Description : Serial Device Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Sfloppy
Description : SCSI Floppy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Simbad
Description : n/a
Version : n/a
Company : n/a
 
Driver : SiS300i
Description : n/a
Version : n/a
Company : n/a
 
Driver : sisagp
Description : SiS NT AGP Filter
Version : 5.12.01.2010 (xpsp_sp2_rtm.040803-2158)
Company : Silicon Integrated Systems Corporation
 
Driver : SISNIC
Description : SiS PCI Fast Ethernet Adapter Driver
Version : 1.16.00.05 built by: WinDDK
Company : SiS Corporation
 
Driver : Sparrow
Description : n/a
Version : n/a
Company : n/a
 
Driver : splitter
Description : Microsoft Kernel Audio Splitter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : sr
Description : System Restore Filesystem Filter Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : srescan
Description : n/a
Version : n/a
Company : n/a
 
Driver : Srv
Description : Server driver
Version : 5.1.2600.2893 (xpsp_sp2_gdr.060420-2102)
Company : Microsoft Corporation
 
Driver : swenum
Description : Plug and Play Software Device Enumerator
Version : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : swmidi
Description : Microsoft GS Wavetable Synthesizer
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : symc810
Description : n/a
Version : n/a
Company : n/a
 
Driver : symc8xx
Description : n/a
Version : n/a
Company : n/a
 
Driver : sym_hi
Description : n/a
Version : n/a
Company : n/a
 
Driver : sym_u3
Description : n/a
Version : n/a
Company : n/a
 
Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : Tcpip
Description : TCP/IP Protocol Driver
Version : 5.1.2600.2892 (xpsp_sp2_gdr.060420-0254)
Company : Microsoft Corporation
 
Driver : TDPIPE
Description : Named Pipe Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : TDTCP
Description : TCP Transport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : TermDD
Description : Terminal Server Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : TosIde
Description : n/a
Version : n/a
Company : n/a
 
Driver : Udfs
Description : UDF File System Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : ultra
Description : n/a
Version : n/a
Company : n/a
 
Driver : UMAXPCLS
Description : Parallel Scanner Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation
 
Driver : Update
Description : Update Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : usbccgp
Description : USB Common Class Generic Parent Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : usbohci
Description : OHCI USB Miniport Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : USBSTOR
Description : USB Mass Storage Class Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : VgaSave
Description : n/a
Version : n/a
Company : n/a
 
Driver : ViaIde
Description : n/a
Version : n/a
Company : n/a
 
Driver : VolSnap
Description : Volume Shadow Copy Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : vsdatant
Description : n/a
Version : n/a
Company : n/a
 
Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : WDICA
Description : n/a
Version : n/a
Company : n/a
 
Driver : wdmaud
Description : MMSYSTEM Wave/Midi API mapper
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company : Microsoft Corporation
 
Driver : WS2IFSL
Description : Winsock2 IFS Layer
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation
 
Driver : msvcrt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)
 
Driver : msvcirt.dll
Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)
 
Driver : mfc42.dll
Version : 6.02.4131.0
 
Driver : msvcp60.dll
Version : 6.02.3104.0
 
Driver : msvcp70.dll
Version : 7.00.9466.0
 
Driver : msvcr70.dll
Version : 7.00.9466.0
 
Driver : ole32.dll
Version : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)
 
Driver : olepro32.dll
Version : 5.1.2600.2180
 
Driver : oledlg.dll
Version : 1.0 (XPClient.010817-1148)
 
Driver : advapi32.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
 
Driver : comctl32.dll
Version : 5.82 (xpsp_sp2_rtm.040803-2158)
 
Driver : setupapi.dll
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
 
Driver : AdvrCntr.dll
Version : 1,3,6, 2317
 
Driver : apreg.dll
Version : 2, 0, 0, 7
 
Driver : atl71.dll
Version : 7.10.3077.0
 
Driver : BCGCBPRO730u.dll
Version : 7, 30, 0, 0
 
Driver : BCGPOleAcc.dll
Version : 1, 0, 0, 1
 
Driver : DriveLocker.dll
Version : 1, 0, 0, 17
 
Driver : MFC71.dll
Version : 7.10.3077.0
 
Driver : mfc71u.dll
Version : 7.10.3077.0
 
Driver : msvcp71.dll
Version : 7.10.3077.0
 
Driver : msvcr71.dll
Version : 7.10.3052.4
 
Driver : MultiChannel.dll
Version : 3,2,0,30
 
Driver : NeroCBUI.dll
Version : 1, 6, 0, 2
 
Driver : NeroDigitalExt.dll
Version : 1.1.1.1
 
Driver : NeroIPP.dll
Version : 3,2,0,30
 
Driver : NeroMediaCon.dll
Version : 3, 2, 0, 30
 
Driver : ROLLBACK.DB
Version : n/a
 
Driver : specialoffer.exe
Version : 1, 0, 0, 3
 
Driver : 1033.mst
Version : n/a
 
Driver : Bckg.bmp
Version : n/a
 
Driver : trch._ex
Version : n/a
 
Driver : setup.exe
Version : 2, 0, 2, 34
 
Lower Filters
-------------
Driver : PxHelp20
Description : Px Engine Device Driver for Windows 2000/XP
Version : 2.03.02a
Company : Sonic Solutions
 
Upper Filters
-------------
Video Codecs
------------
Cinepak Codec by Radius : 1.10.0.11
Intel 4|2|0 Video V2.50 : 5.1.2600.2180
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel Indeo® Video 4.5 : 4.51.16.03
Intel IYUV codec : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec : 5.1.2600.2180
Microsoft H.261 Video Codec : 5.1.2600.2180
Indeo® video 5.10 : R.5.10.15.2.55
Microsoft Windows Media Video 9 : 9.0.1.0369
Microsoft MPEG-4 Video Codec V1 : 4.1.00.3920
Microsoft MPEG-4 Video Codec V2 : 4.1.00.3920
Microsoft MPEG-4 Video Codec V3 : 4.1.00.3920
DivX ;-) MPEG-4 Low-Motion : 4.divx.3920
DivX ;-) MPEG-4 Fast-Motion : 4.DivX.3917
Huffyuv v2.2.0 : 2.2.0
VP60® Simple Profile : 6,4,2,0
VP61® Advanced Profile : 6,4,2,0
VP62® Heightened Sharpness Profile : 6,4,2,0
 
Audio Codecs
------------
Microsoft IMA ADPCM CODEC : 4.00.0.0
Microsoft ADPCM CODEC : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC : 1.00.0.0
Microsoft G.723.1 CODEC : 1.02.0.1
Windows Media Audio : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0
Indeo® audio software : 2.05.0.53
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
Voxware Audio CODECs : 4.00.0.0
DivX ;-) Audio Compressor : 4.02.0.0
ATRAC3 Audio Codec : 0.98.0.0
LAME MP3 Codec v0.9.0 - 3.97 (beta 2) : 4.00.0.0
Microsoft PCM Converter : 5.00.0.0
 
 
ASPI Information
----------------
System ASPI : ASPI is installed and working properly
 
WNASPI32.DLL : 4.60 (1021) 45056 bytes September 10, 1999
ASPI32.SYS : 4.60 (1021) 25244 bytes September 10, 1999
WINASPI.DLL : 4.60 (1021) 5600 bytes September 10, 1999
WOWPOST.EXE : 4.60 (1021) 4672 bytes September 10, 1999
 
Nero ASPI : ASPI is not installed
 
Installed OS Patches
--------------------
(Q810090) USB Update : Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border : Yes
(Q812415) Problems with Multiple ATA devices : No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5 : No
(Q320174) IMAPI Update - CDs recorded have missing files or errors : Yes
(Q311542) Devices May not power up properly when resuming from standby : Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP : Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP : No
(Q314634) Windows XP Does Not Detect Your New USB Device : Yes
(Q822603) USB 1.1 and USB 2.0 update : No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP : No
(Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation : No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397 : No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error : No

Get rid of Adaptecs ASPI alltogether, unless you use a program that specifically demands it you don’t need it.

Another thing you should do is set the BenQ as master instead of slave, and put it on the end of the IDE cable. Are you using an 80pin cable?

Thanks Qyngali. I certainly don’t need the Adaptec ASPI, I was trying to get rid of it; and I actually thought I had through the Killaspi app that I found on a posting of a similar nature. Do you know how I can get rid of the Adaptec ASPI? At least I hope that would let me deal with the media issue again, and get the drive functioning. I tried to change the drive in setup last night, but when I tried switching the drive to Secondary Master or Primary Slave it gave an error when I exited setup and it was trying to start into Windows.
As for the cables, I am not sure if it is 80 pin or not. How would I tell aside from trying to count? It is an older Celeron, probably 6 or 7 years old. From memory I am not sure if it is on the end of the cable or not, I can check when I get home tonight.

You need to open the case, check that the jumper on the back of the drive (next to the IDE cable) is set to master, and make sure that it’s connected on the end of the cable.

You can remove Aspi manually if you want, by deleting the following files:

%windir%\system32\drivers\aspi32.sys
%windir%\system32\wnaspi32.dll
%windir%\system\wowpost.exe
%windir%\system\winaspi.dll

Reboot.

Hope this helps.

Hello,
Thanks again. I deleted the files as instructed, although I only found the 1st one. As for the drive, it looks like it is of the 40 or so pin variety. I ensured the IDE cable is connected at the end, but I could not find a switch for master vs. slave. It did have a little pin input, with a slip that is suposed to cover a pin set that you do not use; but I do not see a cable that would connect with this portion. Anyway, I do not think it is ultimatley config oriented as it was working flawlessly at one time until i screwed it up.
Anyway, I rebooted and still no drive recognition by ejecting or lights showing activity. I was going to try a few more things, but figured I should wait for advice before doing any more damage.
All advice is much appreciated. I would post a nero info tool record again, but I don’t think it would be much different.
M