“Media inserted is single layer. Please insert a double layer media to start the write process.”
I was very excited to install and use the trial of DVDFab Platinum. It worked like a charm! I have just purchased the registration key and when I try to write the data there is a request for dual layer media. I am using the same media as I did with the trial version. How can I resolve this issue please? Thank you.
I previously wrote to firstname.lastname@example.org and she suggested to uninstall then reinstall the program.
Please uninstall and reinstall DVDFab at http://www.dvdfab.com/download.htm , then restart your computer to see the result.
Any questions in future, please feel free to contact us.
DVDIdle Support Team
This DID NOT resolve the problem.
Any help would greatly be appreciated.