Well, after talking to Liteon yet AGAIN, and sending an email, they sent me the following:
Here is the RMA form you requested. Please fill out completely and email back. Make sure you give a detail description of what is wrong with the unit. Remember that an RMA number will not be assigned until we receive the completed form.
(See attached file: DVD RMA FORM V3.doc)
Lite-On provides 14 months of warranty service from the date of manufactured or 1 year from the invoice date with proof of purchase.
Please return the drive to the store where it purchased for replacement service. Only if you have any problems, then we can issue a RMA number to you.
Thank you for contacting Lite-On Tech Support. If you reply please include all previous emails.
Lite-On (USA) Tech Support,
Interestingly enough, the first email I recieved from tech support was details on how to hook the unit up to my TV. HUH? I described to them much like I did here what the problem was. They have no clue.
Long story short, I have to send it back to Newegg. At least they will replace it without a run around.