I did both – install the Roxio software updates and the DVD drive firmware update, but it still didnâ€™t work.
I did finally get a response from Roxio yesterday. They said to uninstall and reinstall. But first remove any remnants of the ROXIO software off the machine and any other video editing software.
Since this is a brand new computer, I havenâ€™t installed any other video editing software, yet. They also said to bring up msconfig and disable all startups and hide all Microsoft services, then reinstall. I havenâ€™t tried that yet, but Iâ€™m kind of skeptical about it working.
When I produced the final edited video to the hard drive, I noticed thereâ€™s an audio/video sync problem. Any answers for that problem? Any suggestions for a better video editing software? I still want to turn my digital camcorder movies to DVD.