Okay I am having the same problem with SmartPack. I have installed this program when I had my brand new iHAS424 B. It detected the drive fine. I went to use it to check for firmware updates and it did show there’s one available online.
I eventually converted this drive to an iHAS624 B, did it successfully. However, when I run SmartPack to test the SmartErase and LabelTag feature, the drive selection box is grayed out. It does not detect my newly converted drive. The update button still detects the iHAS424 firmware, which is weird because Windows is already reporting that it is an iHAS624 B. So I know something’s wrong.
I have triple boot setup so I booted into a different Win OS, one that I didn’t previously used prior to installing this new burner,and never installed SmartPack on before. It correctly detects the drive as iHAS624 B. Then I proceed to install SmartPack, and this time SmartPack recognized the drive correctly as iHAS624 B.
I have come to a conclusion that SmartPack retains some info of the old drive, and probably retains this in the registry. That even when you uninstaller and reinstall, it picks up this old info from the registry or some leftover settings file somewhere, that is why it’s reporting the old firmware for the drive. And now my question is, does anybody know how to fix this? How do you “cleanly” uninstall SmartPack so it detects newly converted drives correctly?