Same story -- my local university offered a CD/DVD writer bundled with a mini-laptop that has no built-in CD. Now the thing doesn't write CDs even, or rather, it thinks it is writing them, but they can't be read by anything after 'successfully' completing.
So, I mailed LiteOn Europe about this, but have as yet to receive a reply.
One hint, even though they are located in Germany, they seem to be staffed by Asians. When I first got the drive, I had a question about how to use it. The Chinglish manual was no help. I first wrote LiteOn Europe in German, as the web site came up in that language, but they wrote me back to ask me to write about the problem in English. Then and only then did they give me an (uninformed) answer.
Asian customer service seems to be very much oriented towards their perception of the market being served. When handling European customers, they're rude and incompetent (just like typical European customer service organisations are). When handling the North American market, they're obsequiously polite, and sometimes more competent (at least they don't just tell you to get lost).