[QUOTE=PeaceByJesus;2116877]I found your post searching for a similar problem. But whereas you say the disk will label, mine will not under Vista, and only generically under XP (i dual boot). Why it requires an update is an issue for LightScribe.com, where i have filed my issue. What brand of blank are you using?
For a better print for you, i would recommend the last free version of SureThing disk labeler: http://www.lightscribe.com/files/setup.zip. I do get an error with that which faults the media type, but even in generic mode it prints better than the latest LightScribe.com labelers.
Here is most of the text i sent to LightScribe support:
I am glad i recently was able to get a LightScribe burner, a Lite-on DH-20A4H (28.00 total at newegg), and some Verbatim Lightscribe disks with it. I installed the drive on our Dell E520 (w/ 3.06ghz cpu and 2.5gb ram), dual booting XP HE and Vista HB, and ran the latest firmware update (QP5A) and installed the latest LightScribe SYSTEM SOFTWARE (LS_Update_18.104.22.168_.exe) and the Labelers from http://www.lightscribe.com. But when i use the Simple Labeler i get a 556 error that “The LSS does not contain information about the LightScribe disc in the drive. For optimal LightScribe labeling an update is recommended…Or you may choose to use generic labeling.”
The LightScribe Template Labeler also gives the error, that “For optimal labeling, an update to the LightScribe SYSTEM SOFTWARE is recommended,” But which update i already have installed, separately, on both XP and Vista. If i proceed with generic labeling under XP, it will print, but it is much duller than how it should look.
Under Vista If i proceed with generic labeling with either the Simple or Template labeler, i receive error 4231: "An internal LSS error has occurred with the LightScribe service. Please restart your computer and try your label again.
So i found the the free version of SureThing labeler (ver. 4.3.0192, but when i try to burn a DVD label on that i also receive an error that states “The drive resource file does not support this media type. A LightScribe host update may fix this. It is possible to do a generic print at reduced quality.” Proceeding with generic mode sometimes results in “an internal error,” but usually it does print (about 18 min.), rather blurry, without the selected background, while under Vista it always resulted in an error and an abort, before it even scribes anything visible onto the disk.
I also tried the Accoustica label maker and receive a similar error (“unable to print optimal quality…”). ON XP it will proceed with the generic print but finishes without printing anything visible.
Running the Diagnostic utility yields no errors, nor do the Known Issues or problematic Software or Troubleshooting pages provide any answers. Disks are all clean, and i do have the disk in top side down.
As Dell E520’s mobos do not have a IDE PATA interface, i am running the Lite-on off a PCI SATA/ IDE controller card, and all is detected by Windows and by the label software (and the firmware updater was a success). The Device Instance Id is SCSI\CDROM&VEN_ATAPI&PROD_DVD_A__DH20A4H&REV_QP5A\5&3B2DF02&0&040
I can also run the drive from a USB to IDE adapter but although i do not get the 4231 error, the estimated print time is approx. 3 hours, and then it actually prints nothing. I would try it on my old W/98se box but i have not found any LightScribe software for that system (though perhaps i could try it with Linux). Lite-on corp. has no other software that relates to this.
Perhaps it is the brand of disk, but i thought Verbatim was a good name.
Any help is appreciated.s.[/QUOTE]
I am using HP CD-R LS discs and Memorex DVD+R LS discs. All get the same results with each type of media. I think it may be the QP5A firmware. Did you have the problem before that?
I do not know if I did or not as I upgraded my firmware due to an issue with a Crysis game disc. I later found I could not burn a LightScribe disc without getting this error.
I have worked with Lite-On support and they are worthless. Velocity Micro, my PC maker, sent me a new Lite-On Drive [same model, old firmware] to try. I am installing it tommorow.
Lastly, I have been working with LightScribe support, but they have yet to solve the problem. So far, LightScribe, Lite-On, and Velocity Micro have yet to solve this issue. I am about to buy a new drive out my own pocket…