Hello, and welcome to CD Freaks.
We can't help you with your problem because you have not provided enough information.
At the top of the forum, there is an announcement. Right now, it says something about a user survey, but normally, it links to the forum's posting guidelines. Click on that link, and skip past the whole survey spiel, and underneath that, you'll see the posting guidelines for this forum, which will give you tips on what kind of information you should provide and also links to things that might help with common problems.