I have to agree with the "majority" on this one. :iagree:
I have two Dell I1525s that get constantly used and one is a "refurb". So far, I've had to have a memory stick replaced in the wife's due to a water spill, and the A/C cord needed to be replaced. My experience with tech support has been nothing less than phenomenal.
I also have an old (about 5-6 years) Compaq Presario c500 that is still going strong. The only thing replaced on the HP/Compaq was the A/C cord that my daughter's cat broke and I had to get a replacement recovery disc since the recovery part became corrupt.
I have to say this, however, Dell's Customer Service has HP's beat hands down!