If there is a firmware, it is probably on HP's website. You could try their chat. It usually is pretty good for simple stuff like firmware updates. I would personally use DVD Shrink in combination with DVD Decrypter to burn the discs. It may be you have some crappy media. I'd try some different discs. I had that drive as well. It burned fine for me. I took it back because it took 30 minutes for the lightscribe to burn. Good Luck.