Lightscribe help - C++ Runtime error - SH-S223L

Hi there CDfreaks,

I recently built a new PC and put in a Samsung CDDVDW SH-S223L SCSI dvd burner. The burner itself is working fine. I have burned a few DVDs and they work perfectly. My problem comes when I attempt to finalize my DVDs with lightscribe. I keep the following error:

“Microsoft Visual C++ Runtime Library
Runtime Error!
Pragram: C:/…
This application has requested the Runtime to terminate it in an unusual way. Please contact the application’s support team for more information.”

I’ve spent a couple of nights trying to figure out the problems and I have made sure that I have the following:

[ul]
[li]Using the correct side of the DVD to burn[/li][li]Updated my C++ runtime library to 2008 (http://www.microsoft.com/DOWNLOADS/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang=en)[/li][li]Using Lightscribe version 1.18.8.1[/li][li]Updated DVD firmware to SB02[/li][li]Smoked several cigarettes while taking a break from fixing the device[/li][li]Have attempted to burn using Nero7 Ultra with a similar error[/li][li]Using Lightscribe Template Labler to try to burn[/li][/ul]
Even after all the updating and attempts I am still getting the message. I’ve looked online and noticed a few people have had the same difficulties with similar models but none have really ever mentioned that the problem was fixed. I’m about to just RMA the drive and buy a new one that isn’t samsung if there’s not a quick and easy fix. Was hoping somebody here could help me out!

Hi and Welcome!

I recently built a new PC and put in a Samsung CDDVDW SH-S223L SCSI dvd burner.
This is not a SCSI DVD writer (such doesn’t exist), but Windows thinks, it is one :wink:
Seriously, it seems as if you configured the Sata controller your drive is connected to, to a non-IDE operation mode. And probably you are using manufacturer drivers for that controller.

Such a configuration might not properly work with enhanced features like Lightscribe, depending on the Sata controller and its drivers or configuration. (There are known issues with certain Sata controllers).

Could you please tell us, what Sata controller you are using here, how it is configured in Bios and what drivers are installed for that controller?

Michael

[QUOTE=mciahel;2428728]Hi and Welcome!

This is not a SCSI DVD writer (such doesn’t exist), but Windows thinks, it is one :wink:
Seriously, it seems as if you configured the Sata controller your drive is connected to, to a non-IDE operation mode. And probably you are using manufacturer drivers for that controller.

Such a configuration might not properly work with enhanced features like Lightscribe, depending on the Sata controller and its drivers or configuration. (There are known issues with certain Sata controllers).

Could you please tell us, what Sata controller you are using here, how it is configured in Bios and what drivers are installed for that controller?

Michael[/QUOTE]

Thank you for the quick response! I suppose that would make some sense as to why the drive is not functioning properly.

I will admit that this is the first computer that I have put together myself and I am not too familiar with the BIOS and how to find some of the information you requested. Where would I find out what Sata controller I’m using and how I’ve got it setup in the BIOS? In regards to the drivers, are you referring to the firmware for the DVD drive? If that’s the case I recently updated it to SB02.

Once again, thanks for the response and I apologize for my lack of knowledge. :S I suppose the learning process begins!

Hi,[QUOTE=Miros;2428742]Thank you for the quick response![/quote]You’re welcome :slight_smile:

I will admit that this is the first computer that I have put together myself
Then you know exactly what components are used. The motherboard is the main interesting part here, and if you added storage controller addon cards, then these are of interest either.

and I am not too familiar with the BIOS and how to find some of the information you requested. Where would I find out what Sata controller I’m using
Start with the manual of your motherboard. Nowadays, Sata controllers are integrated in the chipset, some motherboards provide additional Sata ports by an add-on controller soldered onto the PCB.
and how I’ve got it setup in the BIOS?
Somewhere in the Bios, there should be options like “Onboard Sata” or the like. The motherboard manual should help here, either.
In regards to the drivers, are you referring to the firmware for the DVD drive? If that’s the case I recently updated it to SB02.
No. Firmware is kind of Bios and stored in the device. The drivers i was referring to, are the Sata controller drivers. Have a look in Windows Device Manager.

Michael

There we no extra storage controller addon cards used when I built the PC.

The motherboard I am using is an EVGA nForce 790i SLI FTW just fyi.

Nowadays, Sata controllers are integrated in the chipset, some motherboards provide additional Sata ports by an add-on controller soldered onto the PCB.

Looking through the manual, it says there are 10 SATA ports for Serial ATA I or II. Six of them support RAID 0, RAID 1, RAID 5, RAID 0+1 and JBOD configurations. The other four support JMicron’s JMB362. Hopefully that’s what you are asking for. :S

Somewhere in the Bios, there should be options like “Onboard Sata” or the like. The motherboard manual should help here, either.

I couldn’t find this in the manual or the BIOS…I think I may be looking in the wrong areas for it. :frowning: Where should it be in the BIOS?

No. Firmware is kind of Bios and stored in the device. The drivers i was referring to, are the Sata controller drivers. Have a look in Windows Device Manager.

I’m not able to really locate this either. :frowning: I may just have to call up Geek Squad since I’m not that advanced with this kind of PC research. Unless any of this information has helped you at all. :S

Hi,[QUOTE=Miros;2428756]
The motherboard I am using is an EVGA nForce 790i SLI FTW just fyi.
(…)
Looking through the manual, it says there are 10 SATA ports for Serial ATA I or II. Six of them support RAID 0, RAID 1, RAID 5, RAID 0+1 and JBOD configurations. The other four support JMicron’s JMB362. Hopefully that’s what you are asking for. :S[/quote]That’s useful information.
Now some additional questions:
Do you have a RAID configured?
To what controller is your DVD writer connected? With help of the manual and looking at the physical connections, this should be easy to answer :wink:

I couldn’t find this in the manual or the BIOS…I think I may be looking in the wrong areas for it. :frowning: Where should it be in the BIOS?
“Integrated Peripherals” (Manual, pp. 42 ff.)

I’m not able to really locate this either. :frowning:
Expand the “storage controllers” tree and post the screenshot (I assume, you are running Vista)
I may just have to call up Geek Squad since I’m not that advanced with this kind of PC research. Unless any of this information has helped you at all. :S
Well, we provide help for self-help - for free :smiley:

Michael

[QUOTE=mciahel;2429041]Hi,That’s useful information.
Now some additional questions:
Do you have a RAID configured?
To what controller is your DVD writer connected? With help of the manual and looking at the physical connections, this should be easy to answer [/quote]

RAID is not configured and the drive is connected to one of the six that support RAID 0, RAID 1, RAID 5, RAID 0+1 and JBOD configurations.

“Integrated Peripherals” (Manual, pp. 42 ff.)

Okay, well there and in my BIOS it’s set up as Onboard Serial Port 1 [3F8/IRQ4]

Expand the “storage controllers” tree and post the screenshot (I assume, you are running Vista)

I’m actually running XP but attached to this post is a picture of the device manager with the serial ATA ports listed. Hope that’s what you were looking for!

Well, we provide help for self-help - for free

Michael

I appreciate it! Your patience with me is really making me think that I’ll get it to work!

Edit - I should say that I haven’t personally configured RAID on my system. I’m not sure if it was automatically configured, but if I go into the BIOS it says that RAID is disabled. I figured that meant it wasn’t configured. :S


Picked up a Lite-On drive and it works perfectly. Feel free to lock/delete topic at will. :slight_smile:

:doh: Sorry, I have missed to follow this thread :o

Glad you got it working now. :slight_smile:

Michael

JFTR, SCSI DVD writers exist. :wink:

[QUOTE=chef;2438669]JFTR, SCSI DVD writers exist. ;)[/QUOTE]Which one? Must be something special and hipriced. :slight_smile:

Plextor, Pioneer and some hi-priced ones for “specialists”. :slight_smile: