Err, no, they didn’t.
I informed them of a complete showstopper problem which prevents me, a paying customer, from using their product at all.
Their response basically tells me that they’ll add it to their bug list and may get round to looking at it and fixing in some future, unspecified release.
Quite how they could possibly expect to “get onto it” without requesting full details from me about my system, software and environment I don’t know.
The truth is its a canned response which means they hope I’ll forget about it and they will too.
Meantime I’ve paid good money for a product that not only doesn’t work, it prevents me from using my existing applications.
Maybe you’d be happy with that response but I think its pathetic.
If they were serious about trying to fix it they would have started a dialog with me and tried to help track it down.