[qanda]This thread is about the LG 32LG30 - 32" LCD TV. Click here to see full specs[/qanda]Actually the Mode number is LG 40 - the new DVD/HDTV combo unit. I'm in a dispute with LG.Soon after receiving it we noticed a significant difference in the audio output between the cable box input and the built-in DVD player. The volume (which has an incremental scale of 1-100) gets progressively louder when connected to the cable box thru the maximum volume of 100. The built in DVD player however only gets progressively louder thru approximately 47 or 48, then there is a negligible if any difference in volume from 49 to 100. Even using a home entertainment center to boost the audio, the DVD player was not strong enough to receive acceptable surround sound but the cable box audio performed well.
I called LG customer service to report this defect resulting in an LG service call on November 14. After 3 visits and replacing the main mother board and DVD player no change in volume occurred. At that point we were told there was nothing else he could do.
I escalated this to an LG supervisor in Customer Service. A different technician (3rd party) to assess the problem. Their assessment was that they â€œconfirmed the difference in audio levelsâ€. They also contacted LG Tech Support and was advised that this difference was by design and not a defect. They advised me that there was no avenue for him to resolve my problem. If Tech support assessed that the volume difference was by design, no defect could then be assessed and therefore he could offer no remedy to my problem.
My arguement is as follows.
- The LG argument that the unit is performing within specifications is not acceptable. If this is true, the specs are flawed. Why should such a dramatic drop off in volume be present in the built in DVD player? Any other external device connected to the TV, including an external DVD player, performs with the complete range of audio to max scale of 100. Why should the built in DVD player perform with significantly less audio?
- This design of a significantly lower volume output from the built in DVD player is not disclosed in any advertisements or specifications for this unit by either LG or US Appliance. As such, I as a consumer could not make an informed decision or choice that this audio level difference was acceptable to me. Absent this notification, the sale was made to me under false pretenses as the audio performance of the DVD player was not disclosed to me.
Is this volume difference typical on built in DVD players? Is my aguement rationale, and has anyone else experieced this defect with LG products?