I recently recommended a friend buy a LG GSA-H55N from NewEgg. He installed and used the drive to install a few games and listen to music for about a day. He then complained of the computer becoming either unresponsive or extremely slow and the drive no longer read his discs the next day.
He has a Dell Dimension 5100 with 3GB of RAM, 2.8 GHz Pentium IV running Windows XP Media.
I took the computer to check it out first hand. The computer would be very slow to start up. When it did get to Windows up, it would run very slow and not let me move the mouse for periods of time. The cursor would occasionally blink from an arrow to the arrow with a CD next to it. The drive does not have a CD or DVD in it. The green LED is lit. The eject button does not work--had to use a paper clip to check for a disc.
The BIOS correctly detects the drive. When I finally am able to access the device manager, it show the correct drive with no errors and reports it as running properly.
If I shutdown the computer and unhook the IDE and power cables from the LG drive and start windows, the computer runs great. I rehook it back up and it becomes nearly unresponsive again.
I have switched the IDE cable out to see if another works--no difference. I have another CD drive laying around I will try in it tomorrow to see if that one works. I don't have another desktop around to put the LG drive in to test the drive itself.
Does anyone have any recommendations for a next course of action or a direction to point me in? I've been searching the net for a solution and haven't really found anyone with a similar problem to this one.
Thank you for your time.