I had occasion recently to replace the DVD Burner in my Dell GX520 as it started freezing when playing DVDs. It was OK with CDs. I replaced it with an LG GH22LP20.
Now it does not freeze any more and the DVD video plays fine, but I cannot get any audio signal from any pre-recorded DVDs. If I play a DVD created on one of my laptops both the video and audio play fine. CDs still play fine. I get the same symptoms with Media Player and PowerDVD 7.
I e-mailed LG and they gave me a cop-out â€œthree ring binderâ€ answer suggesting I uninstall the drive then re-boot the PC and let it install again. They also said that if that did not work, I buy a full version of Cyberlink PowerDVD. So much for their support, yes? It stinks. They also said that there is no firmware update for this model. Well there is a firmware update which I have installed but to no avail.
I have been trying to find an exact replacement for the original Phillips drive, model DVD8801/96, but have not yet found one.
If anyone has any suggestions as to how I can fix this lack of audio problem, I would appreciate it very much. I did a browse in the forum, but did not find anything that seems to addresses this problem.
Thanks in advance.