HP Pavilion Entertainment PC
Drive not listed
This is what is says in device manager
HL-DT-ST DVDRAM GSA-T20L ATA Device
Light scribe drive
Have a problem with the dvd/cd drive on my HP laptop.
Does not read discs since last update. Can not use system restore. All attempts fail.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click ‘Check for solutions’ to send data about this device to Microsoft and to see if there is a solution available.
Cant update driver because I’m told that I have the latest one.
Cant rollback either.
I had to do a total recovery to get the drive working right again.
I tried turning off all updates but was not able to and an (important) update came in after turning the computer on and the drive stopped working again…Microsoft web site has had me try several different things and nothing fixes the problem.
Now what should I try next?
Oh and disabling the driver and turning the comp back on does not fix the problem. Nor do the fix it sites from MS.