have a Fujitsu C-Series laptop with 512 megs of memory, 40 gig HD, and a Panasonic-Matshita UJDA 730 combo cd read/writer and DVD reader.
The OS is Windows XP Pro Service Pack 2.
The CD/DVD drive can read any DVD I put in. In Explorer, My Computer, the drive shows up correctly. I can get a directory listing, play the movie, etc. However, the same drive is extremely unreliable with cds to the extent that its useless.
Most often, after putting in a cd, I can hear the drive click/moving and it's clear that the drive is doing retries.This includes original manufacture data cds. Explorer will show the drive as a cd/dvd drive. Double clicking on the cd drive will cause Explorer to hang for several seconds. Then Explorer will either show the drive as only a CD with no data or it will hang until I eject the disk. Frequently, the door won't even open whether through an eject in Explorer or I physically press the button. When a cd will not eject, I can turn off the computer, restart it, and the drive is freed.
I've checked for BIOS updates for the CD, but there are none from the manufacturer. I've check for driver updates with Fujitsu and there are none. All bios settings are the factory defaults - typically using auto-detect for devices.
I don't think that drive is physically broken.
It always works as a DVD player, but not as a cd player.
I'm running the same configuration on my Desktop, and it never has this problem.
I can take cds that won't work in my laptop and they work in my desktop.
The laptop's bios automatically recognizes the CD/DVD by name.
Anybody got a suggestion? I've even considered going back to SP1, but SP1 is on a CD that can't be read.