Okay. I bought myself an HP Pavillion dv2000 Laptop about two months ago. It worked fine and I'm still using it. The internet works fine, the programs all work fine except for iTunes and my CD/DVD drive.
Both used to work in the beginning, and I contacted HP and they said to uninstall the drive manually... screwing and unscrewing it completely. It worked the first few times, and now it isn't working.
I asked for help again from the HP guy - he didn't know what to do. Yes, I've cleaned out the registry filters; it hasn't said Lower or Upper Registry in a long time, actually.
It doesn't recognize CD's or DVD's. iTunes isn't working properly. I uninstalled iTunes and nothing happened then either.
I'm really, really, frusturated, and can someone please help me?