"iTunes player is not installed" error message

I recently bought the Audials software specifically to convert my m4v iTunes video files to AVIs. I’ve followed the instructions on converting the files, but when the software tries to convert the m4v files, I keep getting an error message saying “iTunes player is not installed”.

My iTunes is installed, although it resides on an external drive which is connected to my laptop. I’m running Windows Vista.

It appears from the conversations on this forum that I’m far from alone with this error message. Please someone help.

Hi and Welcome!

perhaps that software expects iTunes at the default location and not on an external drive.

Michael