Issues with LiteOn SHW-P6SU burner

I thought I would share this with everyone. A couple of months ago, I bought LiteOn’s SHW-P6SU burner and registered it. It has the latest version of their firmware and works great in every respect except I have had problems with Memorex (Ritek S04) DVD+R DL 8x and Ridate DVD+R DL dics. They error out or, in the case of the Memorex, they are recognized as a blank DL, but Nero says the media isn’t correct. Same issued with VSO.

So, I wrote to LiteOn about the compatibility issues, stating that perhaps they needed to update the firmware to be compatible with Memorex (I spent about 3x the value of the burner on media), and they replied with the email below. My original email is below that and a sample Nero error log is also below that. I have the suspicion that LiteOn just didn’t want to be bothered.

These discs work in my laptop drive, but it only burns at 2.4x. I have tried to adjust the burn speeds in DVDFabPlatinum, but with the same result with the LiteOn drive. I truly do not believe the problem is with the drive.

Any comments would be greatly appreciated.

Dear Sir or Madam,
Thank you for contacting LiteON IT Support.

Could you make sure the discs you have tried are qualified made by famous
manufacturer and try more discs check whether the problems remains the same.
If possible, please try attach the drive on another PC/OS for further diagnose.
In case the problem remains the same,that seems drive fault, please send it
back to the retailer for services.

If you have additional questions, please let us know!
When responding, DO please include all regarding details and previous emails.
We know your time is valuable and hope for a prompt resolution to your inquiry.
Further information, please visit LiteON IT Corp official web site -
www.liteonit.com
Your sincerely,

=======================================
Customer Service Division
Lite-On IT Corp. www.liteonit.com
Email : ODD_SUPPORT@LITEONIT.COM


â– Issue From :E-Mail Service â–
â– Issue DateTime is :2007/12/1 上午 06:09:09 â–

Category: Optical Storage >> Burning/Recording

Product: SHW-160P6SU06C

SN: 291647404158

Comment:I bought this external burner perhaps two months ago and registered it.
It has the latest firmware in it which you have on your website from September
2006.

I have spent almost 3 times the value of the burner is dual-layer 8x +R DVD
media, and have very poor success. It records on DVD+/-R single layer just
fine, however dual layer +R 8x just will not function.

I had limited success (about 8 discs out of 25) with Ridata 8X dual layer media
using Nero and DVDFabPlatinum. I purchased a lot of Memorex 8X dual layer +R
media and the burner recognizes it as a dual-layer DVD, but absolutely will not
record on any of over 57 that I have tried so far. Constant errors and failures.

I think you need to update your firmware to be compatible with these new media.
If you have any new firmware available, I would appreciate it if you can email
it to me, as I am very disappointed that this burner is not functioning with
this media.

The media works just fine in my laptop burner which is a TSSTCorp TS-L632D,
(but only 2.4x maximum) so the problem is not the media, but your burner`s
ability to recognize and work with it. Please advise.

Thank you,

Time: 2007 11 30 PM 02:09:05

=========================================

1C82-0000-19E5-MAAX-4003-1104-****

Windows XP 6.0
IA32
WinAspi: -
ahead WinASPI: File ‘C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll’: Ver=2.0.1.74, size=169792 bytes, created 3/14/2007 12:43:16 PM

NT-SPTI used
Nero API version: 7.10.1.0
Using interface version: 7.0.5.6
Installed in: C:\Program Files\Nero\Nero 7\Core
Application: nero\Nero - Burning Rom
Internal Version: 7, 10, 1, 0

Recorder: <LITE-ON DVDRW SHW-160P6S>Version: PS0B - HA 1 TA 1 - 7.10.1.0
Adapter driver: <USB 2.0> HA 1
Drive buffer : 2048kB
Bus Type : set to ATAPI (3) -> ATAPI, detected: ?

=== Scsi-Device-Map ===

=== CDRom-Device-Map ===
TSSTcorp DVD±RW TS-L632D E: CdRom0
LITE-ON DVDRW SHW-160P6S G: CdRom1

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2037MB (2086732kB)
Free physical memory: 1036MB (1061028kB)
Memory in use : 49 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

1.12.2007
NeroAPI
11:09:51 AM #1 Phase 112 File APIProgress.cpp, Line 285
DVD-Video files reallocation started

11:09:51 AM #2 Phase 114 File APIProgress.cpp, Line 285
DVD-Video files reallocation completed (no file modified)

11:09:52 AM #3 Phase 111 File APIProgress.cpp, Line 285
DVD-Video files sorted

11:09:52 AM #4 Text 0 File SCSIPTICommands.cpp, Line 424
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

11:09:52 AM #5 Text 0 File AudioCompilationImpl.cpp, Line 838
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

11:09:52 AM #6 ISO9660GEN -11 File Geniso.cpp, Line 3343
First writeable address = 0 (0x00000000)

11:09:52 AM #7 ISO9660GEN -11 File Geniso.cpp, Line 3343
First writeable address = 0 (0x00000000)

11:09:52 AM #8 Text 0 File Burncd.cpp, Line 3508
Turn on Disc-At-Once, using DVD media

11:09:53 AM #9 Text 0 File DlgWaitCD.cpp, Line 307
Last possible write address on media: 4173823 (927:30.73, 8151MB)
Last address to be written: 4019599 (893:14.49, 7850MB)

11:09:53 AM #10 Text 0 File DlgWaitCD.cpp, Line 319
Write in overburning mode: NO

11:09:53 AM #11 Text 0 File DlgWaitCD.cpp, Line 2972
Recorder: LITE-ON DVDRW SHW-160P6S, Media type: DVD+R9 Double Layer
Disc Manufacturer ID: RITEK, Media Type ID: S04, Product revision number: 66
Disc Application Code: 0, Extended Information Indicators: 3

11:09:53 AM #12 Text 0 File DlgWaitCD.cpp, Line 493
>>> Protocol of DlgWaitCD activities: <<<
=========================================

11:09:53 AM #13 Text 0 File ThreadedTransferInterface.cpp, Line 793
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 4019600 (4019600) = #4019600/893:14.50
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 4019600 blocks [G: LITE-ON DVDRW SHW-160P6S]
--------------------------------------------------------------

11:09:53 AM #14 Text 0 File ThreadedTransferInterface.cpp, Line 995
Prepare [G: LITE-ON DVDRW SHW-160P6S] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: “”
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 8232140800, ISRC “”
DAO layout:
===========
__Start|___Track|Idx|CtrlAdr|Size|NWA|RecDep
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 4019600 | 0 | 0x00
4019600 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

11:10:13 AM #15 Text 0 File SCSIPTICommands.cpp, Line 238
Error on LockVolume: Access is denied.

11:10:13 AM #16 Text 0 File SCSIPTICommands.cpp, Line 261
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

11:10:13 AM #17 Text 0 File SCSIPTICommands.cpp, Line 215
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

11:10:13 AM #18 Text 0 File Burncd.cpp, Line 4294
Caching options: cache CDRom or Network-No, small files-Yes (<32KB)

11:10:13 AM #19 Phase 24 File APIProgress.cpp, Line 285
Caching of files started

11:10:13 AM #20 Text 0 File Burncd.cpp, Line 4413
Cache writing successful.

11:10:13 AM #21 Phase 25 File APIProgress.cpp, Line 285
Caching of files completed

11:10:13 AM #22 Phase 36 File APIProgress.cpp, Line 285
Burn process started at 8x (11,080 KB/s)

11:10:13 AM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2721
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

11:10:13 AM #24 Text 0 File DVDPlusDualLayer.cpp, Line 507
L0 Data Zone Capacity already set to 2086912 (1FD800h, 4076MB), requested last LBA L0 2009855 (1EAAFFh, 3925MB) ignored

11:10:13 AM #25 Text 0 File DVDPlusDualLayer.cpp, Line 670
L0 Data Zone Capacity not set.
Max LBA L0 2086911 (1FD7FFh, 4075MB), next writable address 0 (0h, 0MB)

11:10:13 AM #26 CDR -1205 File DVDPlusDualLayer.cpp, Line 686
Burning Layer 1

11:10:13 AM #27 Text 0 File DVDPlusDualLayer.cpp, Line 696
Start writing layer 1 at address 0 (0h)
Recording mode: unknown Recording Mode

11:10:13 AM #28 Text 0 File Cdrdrv.cpp, Line 9869
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R DL (14), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 2, Track Path: Opposite Track Path (OTP), Layer Type: recordable
Linear Density: 0,293 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Sector Number in Layer 0: 22D7FF h (LBN: 1FD7FF h, 4075 MB)
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 3 h
Disc Manufacturer ID: RITEK…
Media type ID: S04
Product revision number: 66
Number of Physical format information bytes in use in ADIP up to byte 63: 64
Media Specific [16…63]:
00 00 03 52 49 54 45 4B - 00 00 00 53 30 34 42 40 …RITEK…S04B@
25 25 37 10 00 2C 6C 00 - 2C 6C 20 1F 0C 0C 14 14 %%7…,l.,l…
02 01 01 20 00 20 1F 0C - 0C 14 14 02 01 01 20 00 …

11:10:13 AM #29 Text 0 File DVDR.cpp, Line 7095
Drive: LITE-ON DVDRW SHW-160P6S
Book Type request [LO], rev 3: DVD-ROM
Changing the Book Type was finished successfully, return code 0

11:10:13 AM #30 CDR -1207 File DVDR.cpp, Line 6473
Book Type automatically set to: DVD-ROM

11:10:13 AM #31 Text 0 File DVDPlusRW.cpp, Line 675
Start write address at LBA 0
DVD high compatibility mode: No

11:10:13 AM #32 Text 0 File ThreadedTransfer.cpp, Line 269
Pipe memory size 83836800

11:10:15 AM #33 SPTI -1046 File SCSIPassThrough.cpp, Line 179
CdRom1: SCSIStatus(x02) WinError(0) NeroError(-1046)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x30
Sense Qual: 0x06
CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 30 06
Buffer x03100040: Len x10000
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

11:10:15 AM #34 CDR -1046 File Writer.cpp, Line 303
Illegal disc
G: LITE-ON DVDRW SHW-160P6S

11:10:16 AM #35 Phase 127 File APIProgress.cpp, Line 285
Generating DVD high compatibility borders

11:10:16 AM #36 Text 0 File DVDPlusRW.cpp, Line 935
EndDAO: Last written address 0

11:10:16 AM #37 Phase 129 File APIProgress.cpp, Line 285
Generating DVD borders completed successfully

11:10:16 AM #38 Text 0 File DVDR.cpp, Line 7095
Drive: LITE-ON DVDRW SHW-160P6S
Book Type request [LO], rev 3: DVD+R DL
Changing the Book Type was finished successfully, return code 0

11:10:16 AM #39 Phase 38 File APIProgress.cpp, Line 285
Burn process failed at 8x (11,080 KB/s)

11:10:16 AM #40 Text 0 File AudioCompilationImpl.cpp, Line 863
DRM: DRM burn session terminated.

11:10:16 AM #41 Text 0 File AudioCompilationImpl.cpp, Line 892
DRM: Closing entire DRM handling. Bye.

11:10:16 AM #42 Text 0 File SCSIPTICommands.cpp, Line 261
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

11:10:18 AM #43 Text 0 File Cdrdrv.cpp, Line 11185
DriveLocker: UnLockVolume completed

11:10:18 AM #44 Text 0 File SCSIPTICommands.cpp, Line 424
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

Existing drivers:
File ‘Drivers\ADPU160M.SYS’: Ver=6.4.645.100 (NT.051018-1332), size=98408 bytes, created 11/2/2006 4:50:35 AM

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon