Regretfully I have to report my first problem EVER with a Plextor Drive, it only took a little over 10 years so I can be forgiving about it.
The drive in question is a PX-708A/SW, TLA#0103, purchased in Dec 2003 which suddenly quit working (wouldn't read or write from anything) and reported error code Green 2, after numerous attempts to flash the bios with 2 different computers it still refused to work and reported the same error. I called tech support and was issued a Tech Support ID number, which I inputted into thier webpage to generate a RMA#.
That was two days ago... and am still waiting for the email back to me with the instructions to RMA? Is this normal? I am used to talking to someone on the phone and getting an advance replacement sent to me within a couple of days.
Fortunately, I have another 708A that I bought for my other computer, so at least I am not without a DVD burner for the moment, but it's still frustrating having to wait.