I agree with everyone's sentiment about Newegg. I recently purchased a drive from them and when it arrived, there was a rattling noise inside. Although the drive was bubble-wrapped, the popcorn wasn't filled completely to prevent sliding around. Without installing the drive, I called to get a RMA ticket. It's true that they don't cover shipping costs back to them, since they are a reseller, but using Live Chat, the representative was nice enough to offer $10 in return to cover the charges.