Is my BenQ drive defective?

I bought a 1620 drive manufactured at Malasya (December 2004). I’ve been using it for 2 weeks with no problems at all. Now suddenly it refuses to burn or stops burning my Prodisc S03 media with the following error (the LBA address is not always the same):

18:16:24 (G:) BENQ DVD DD DW1620(1:1) - [Write ERROR] LBA: 391984, Length: 16
S:KEY - 03/0C/00 - “Write Error”

I thought it could be a defective disc, and tried another disc from the same cakebox and it takes much more time to detect discs and sometimes doesn’t even start to burn or stops while burning. Should I RMA my drive?

Try a diferent brand of disk just to make sure that it just hasn’t decided it doesn’t like what’s left in the spindle. I’ve had some really bad Sony knockoffs that just lock up the drive while burning requiring a reboot. You might want to try the latest firmware also if you haven’t updated as every one seems to improve the drives performance, latest is t9

I’m already using the B7T9 firmware. I’ve no other discs here, but I already opened a new cakebox and it stopped burning at 24% with the same error. I’ve burned more than 15 discs from the same cakebox and I never got a coaster, I don’t think the discs have any problem.

I already tried a new cakebox and the problem remains. Sometimes it doesn’t even recognizes the blank media.

It’s seems like your drive is indeed defect. Don’t waste more disks than neccessary on the defective drive. Also Benq can stop working correctly, I would RMA the drive as soon as possible. I hope you get a new one soon.

Well it’s probably gone bad but I would still try another type of media, make sure your cables are still tight, and check DMA settings just in case before you RMA just to make sure you’ve covered it all and dont end up with the same problem again with a new drive.
Most of the BenQ drives have worked great outa the box but there have been some defective ones just like any other manufacturer.

Is the Nero’s burning simulation trustable? I’m simulating right now…

It does sound like it’s dying, try a pressed movie and see if it can play it but I think you’ve got a bad drive at this point :frowning:

Yes, it can play discs although it takes almost 30 seconds to properly detect the media.

I’ve tried with Nero and the result was the same: stopped burning at 27%

I’m going to Staples tomorrow to RMA it.

Mine just took 3 seconds to recognise a pressed DVD movie, sounds like your laser might be going. By the way I’ve had disks test fine in a simulation but crash when burned but at least it gives you a idea IF they should work OK.
The testing tools out for the BenQ are really nice so you might want to try them also before you waste a bunch of disks on the new drive.

Take a look at this:

It started doing the scan and then stopped with that error message :confused:

could be a bad fw flash?

Uninstall Alcohol 120% and try a burn.

Well maybe the flash update went bad, try another reflash. Some folks say to use the L firmware in safe mode then try going up after a burn with that to reset the drive. There is a thread somewhere in this forum about it.

I already flashed it again and didn’t solved. It must be a problem with PHU or the laser, sometimes it doesn’t even recognizes the blank disc.

Uninstall Alcohol 120%.

I always had Alcohol 120% and I was able to burn with no problems.

If you did not change anything of your configuration and had alcohol installed before, as well as Nero, I also can only think of
a) a defective drive
b) maybe some problem with DMA
c) some conflict with those ImageDrive software or the image drive part of alcohol (was it 50% and 70% the writing program? dunno but sth like this maybe)

BTW: Does Nero stop at 27% but the computer still runs and the Nero time counter still goes up? I had that with a failed write - as if Nero didnt recognize the burn failed or maybe waited for manual confirmation to stop the burn.

30s to recognize a disc appears very long to me, so I would suspect some problems with laser or optics or so. The BenQ is quite fast in “logging in” discs I think, as it only needs half of the time e.g. my LG needs.

All the best!

Try these suggested tips for that error code.

  1. DMA Settings

Setting DMA mode:

Windows 95/98/ME Users

Right click on [My Computer] and select [Properties] from the menu. Click on [Device Manager], then click on [CD-ROM]. This will expand to show the CD drives on your system. Right click on a drive and select [Properties] from the menu. Click on the [Settings] tab and check that the [DMA] option is enabled. Repeat this procedure for the remaining CD drives.

Win NT/2000/XP Users

Right click on [My Computer] and select [Properties] from the menu. Click [Device Manager] on the [Hardware] tab, then click to open the [IDE ATA/ATAPI (hard disk) controllers] section. You will find: the Primary IDE Channel controller, Secondary IDE Channel controller. Complete the following procedure:

Right click on the Primary IDE controller and select [Properties] from the menu.
Select the [Advanced Settings] tab. Check that the [Transfer Mode] for both devices is set to [DMA if available].
Repeat this for Secondary IDE controller.

Note: In some cases older CD-ROM drives will not support DMA mode. In that case please set both devices to PIO mode.

  1. Disc

Recording errors often occur when the disc is dirty, or has fingerprints or scratches. If an error occurred during test simulation (before actual recording), clean the disc. If you are getting recording errors, try the following.
Use a different blank, recordable disc.
Use a different manufacturer’s disc.
Ensure the disc is clean before recording:
Remove all fingerprints, dirt, and dust from the shiny side of your disc using a nonabrasive cloth with a mild, nonabrasive soap solution.
Wipe the disc from the center to the edge of the disc.
Dry the disc completely.

Error during file verification
If an error occurred when the files were being verified, record the same files again using a different disc.

Read error when copying a disc
When copying a disc, if an error occurred while reading data from the original disc, the original disc may be scratched or dirty.
Try cleaning the disc.
Remove all fingerprints, dirt, and dust from the shiny side of your disc using a nonabrasive cloth with a mild, nonabrasive soap solution.
Wipe the disc from the center to the edge of the disc.
Dry the disc completely.
Try using a different source drive.
To change the drive you use to read your disc, click the Change button when asked to insert a source disc into your drive tray.
Select the drive you wish to use from the drop-down menu.
Insert your disc into the new drive.
Try using copying the disc using one drive as both the source and destination drive.
When you use your recorder to both read and write to your disc, B’s Recorder GOLD creates an image file of the entire disc to your hard drive and then copies that temporary file onto your blank disc. This can be helpful if the drive you are using to read your original disc is slow or unreliable.

If the problem persists, contact the drive maker.

  1. Drive

If you have tried Actions 1 through 5 above, there may be a problem with your drive. Contact the drive maker with details of the error code. If the 5th and 6th digit of the error code is 80 through FF, then the error code is maker unique. The descriptions of these error codes differ depending on the maker.