hey, hello all, I'm new on this forum. Got to cdfreaks 'cause i'm very interested on the subjects i've seen so far. So, related to this matter, research has guided me to think this was the best software I could get to satisfy my needs, so I buyed it. Thing is, despite I have no RPC now, I get a pink screen on my dvd player, no movie at all. Already contacted support guys, got from them one email per week, with useless solutions. Last response was sent on december 28, today is january 17, and my problem is still there. Worst is that my credit card was charged already, they don't get late on that, uh?. So thing is: I payed for a product, for a quality service, but I haven't get any. Should i get ilegal software so a treat like this is justified??, I'm still waiting for them to give me a solution, I really want to be "very satisfied" with this product. Is it a good software?, i don't know, I can't tell you. Post-sell service IS NOT.