Internal DVD/CD REWRITER GSA-4167B

Could someone please help me! I can’t see my dvd drive and it won’t read anything. I have uninstalled and re installed but it seems to not go away! Keep getting the following message under my device manager.

“Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)”

Please HELP

If this is a WinXP system with an existing drive that recently started having problems, you can use System Restore to roll back the system to an earlier time when all was well. If it is a new drive, you have some other type of problem…

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