Well, I strongly recommend that anyone having problems should complain to Nero Support, as they obviously are denying the issue:
Date: 08/09/05 05:53:45
Subject: Re: Web Support Request -[enu] - Case Info: [tNbFzLVyB8s=]
Dear valued customer,
thank you for your email and your interest in our software.
Please contact the manufacturer of the recorder in order to get the latest firmware for your recorder.
An old firmware can cause compatibility problems as well as burn failures.
Firmware upgrades for your recorder are provided only by the Manufacturer of your recorder. All firmware upgrades and support for upgrading your recorderâ€™s firmware must be provided by either the recorder manufacturer or the OEM you purchased your recorder bundle from. We can not assist you in this, sorry.
For example if you have a Yamaha Recorder, you would go to the www.yamaha.com website in order to obtain the latest firmware for your recorder and instructions on how to upgrade your recorderâ€™s firmware. Same goes for all other recorder manufacturers, such as Sony, Pioneer, LG, etc...
To determine what kind of recorder you have, assuming you do not know for sure, you can use our Nero InfoTool to obtain this information. To locate the Nero Info Tool, follow the steps below.
For Nero Burning ROM 6 or Nero Express 6 go to:
'Start->All Programs->Nero->Nero ToolKit->Nero InfoTool'
For Nero Burning Rom 5.5 or Nero Express 5.5 go to:
'Start->All Programs->Ahead Nero->Nero ToolKit->Nero InfoTool'
Once Nero InfoTool is launched, make sure your recorder is selected in the top left of the window. Use the drop-down box located there to select your recorder or any recorder. Once selected, it displays the manufacturer as well as the model of the recorder you have. Be sure to make a note of this. Also, once you have your recorder selected, you can click on the 'DRIVE' tab and in the top right of this window you will see the current firmware version (among other information) you have on your recorder. Compare this version with the latest firmware provided by the manufacturer of your recorder and upgrade if available.
"Nero AG is not liable for firmware updates as these updates are not offered by Nero AG. All updates are performed at oneâ€™s own risk. Nero AG will not be liable for the legality of the firmware."
Should you have any other request, please don't hesitate to contact us again.
Nero Technical Support
Im Stoeckmaedle 18
Fax : ++49 (0)7248 928 499
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