INCD 5 error message



Hi tech people

I installed Nero about a month ago and its working well
and INCD 5 has worked well in the background for all that time
but now approx one in 3 times the computer starts
I get the below error message any one know how to cure this


Bernie Vink


I get the same message. I will be anxious to see if anyone has an answer.


same problem as well here


Stay away frrom INCD it is buggy as aways been and create conflect with other programs.


Thanks for your comments TCAS

But we need a software package that allows us to use CDRW and DVDRW
as true RW media so if you know of something that is not "buggy"
please let us know and we will gladly use it instead of the ones supplied with Nero/Roxio/winXP




Same problem here…intermittent. Happens on my desktop machine (XP MCE 2005) but not on my notebook (XP Professional SP2). I’ve contacted Nero support and the email exchanges are still going on. Their first suggestion, using the Nero Clean Tool, didn’t work and I’d already tried that before contacting them. I don’t like to use that tool because it screws up other applications that have burining capabilities and they all have to be reinstalled (iTunes, Clone CD/DVD…)

Here’s the first email response from Nero…

Dear valued customer,

thank you for your email and your interest in our software.

Please try the following:

  1. Delete Nero 7 with our CleanTool.
  2. Reboot your system
  3. Download and install the latest version of Nero 7
  4. Reboot your system

to 1):
Please delete all Nero 7 applications off of your system using our special Nero 7 CleanTool.

First make sure you have your Nero 7 serial number. You will need it to install Nero/NeroExpress.

Launch Nero StartSmart and open the Nero ProductCenter by clicking
on the “Nero” logo in the upper left corner.
Select the “Serial Numbers” tab to view your serial number.

Alternatively, you can also find your serial number as follows:
Open the Registry by clicking on “Start” in Windows, clicking on “Run”, entering “regedit” in the text field, and confirming with “OK”.

Now select the path
HKEY_LOCAL_MACHINE\Software\ahead\Installation\Families\Nero 7\Info
Double-click on the “serial7” entry.
Your serial number can be found at this location.

The serial number is structured as follows:

When you have your serial number, proceed to download the Nero 7 CleanTool using the following link:
Save this file to your Desktop.
Unzip the CleanTool with WinZip or WinRar and double-click on the .exe file.
Reboot your system when the CleanTool has finished.
The Registry will have been cleaned and all Nero entries removed.

Should you have any other request, please don’t hesitate to contact us again.

Here is the second email. Everything was fine with all the settings/files they had me look for:

Thank you for your e-mail.

Please provide us with more information so that we can properly assist you.

Does the file “incdsrv.exe” exist in the InCD installation path ?
(typically C:\Program Files\Nero\Nero7\InCD)

Do the files “incdfs.sys” and “incdpass.sys” exist in the folder
C:\windows\system32\drivers ?

Check the startup type of InCD helper service in the list of services.

In Windows select
>Control Panel
>Administrative Tools

Rightclick on the “InCD Helper” service and select “Properties”.
What is the startup type of the “InCD Helper” service? (Automatic, Manual or Disabled)

If you have any further questions, please don’t hesitate to contact us again.

Since it appears that there are a bunch of us out there with this problem, I suspect it may end up getting fixed in a future update.

I will post any future updates that might help when received.



Hi Guys and Gals

I have a workaround that solves my problem
hopefully others may also find this helpfull
I have removed INCD from my startup list
by using Startup control panel 2.8 from Mike Lin
then making sure that the Incd helper service is set to automatic
in Administration tools / services

I leave INCD off till I need it, and simply activate it by using
a home made shortcut placed in the Nero 7 Premium Start menu folder
I created this shortcut by finding INCD.exe in
c:\program files

this allows me to start INCD whenever I need it and no error message
because I think the problem is a timing issue between the helper service
starting unders windows and the Incd program starting in the startup list




It appears that the new version,, of Nero 7 has fixed this issue (at least on my system). I never received further followup from Nero Support, but I did bring this entire thread to their attention.



Hi Tmax60

I agree with you that this problem has been solved with the update to

my workaround is no longer required