InCD 4.0.1.0 made my cdrom drive undetectable

vbimport

#1

Summary:

I have 2 CD drives; one LG CD-ROM CRD-8480C and one HL-DT-ST CD-RW GCE-8520B (also LG). I installed InCD 4.0.1.0 and the system crashed shortly after every windows boot. Now the system is stable, but no longer recognises my cd-rom drive.

===============

LONG version:

I just installed InCD 4.0.1.0 and after rebooting Win98SE presented me a BSOD mentioning “voltrack.vxd”.

Then I chose windows safe mode and uninstalled the new InCD and put the 3.5.24.0 version back.

In the system properties both drives were appearing TWICE, both were assigned the D and E letters. I removed one of each to match the config prior to the incident.

Now the BIOS startup isn’t able to see my cd-rom drive !!
I still can see it in windows safe mode, but both cd drives are disabled then (what i assume is normal)

?? What has the new InCD done to my computer ??

I had InCD 3.5.24.0, InCD EasyWrite Reader (installation file: 750.220 bytes) and Nero Express 5.5.10.20 bundled – all installed and no problems at all. Both drives were working and even were used by Nero.

My CDRW drive is new and I had nothing but Ahead’s software installed. It came bundled with Nero Express 5.5.9.9 and InCD 3.39.0 (which I never succeded installing - had to download a newer version from the website).

I have a VIA chipset motherboard (don’t ask me which :)) and the “4in1 435v” drivers installed. It worked fine. I chose that drivers version after reading the following note at http://www.viaarena.com/?PageID=300#old

“**Note: Win95/98/98SE are now relatively old operating systems, and drivers are no longer optimized for those operating systems. Many users of VIA chipsets who run Win95/98/98SE report that using an older version, such as VIA 4in1 version 4.35, they experience a more responsive system.”

Suggestions on how to make my computer, BIOS, whatever, detect my CDROM drive once again??? Anyone? Please?

By the way, I’m sorry if I made any mistakes or was impolite. I’m a newbie to this forum and am quite distressed by this whole unnecessary mess.

==========================

Below, parts of a CONFIGSAFE log of changes after I uninstalled InCD 4010 and installed the old version. CONFIGSAFE came with the IBM Aptiva computer I own.

I installed the new InCD on 20/06/03.

-> means the file that IS now
<- means the file that WAS then

  • means the file has been added
  • means the file has been deleted

ConfigSafe System Changes Report

Changes Starting : 19/06/03 00:00:26 System Snapshot
Changes Ending : 21/06/03 14:14:30 Now

System Information

                 19/06/03 00:00:26      21/06/03 14:06:00

Coprocessor: Yes Yes
Base Memory: 163264K 163264K
Windows Version: 4.10 4.10
Processor Vendor: AuthenticAMD AuthenticAMD
Processor Type: AMD-K6™ 3D processo AMD-K6™ 3D processo

Drive Information

  19/06/03 00:00:26 21/06/03 14:06:00 

A: Present Present Removable
C: 2177644 Kb 2034184 Kb Fixed

  • D: 0 Kb Not Present CDROM
    E: 0 Kb 0 Kb CDROM

============= notice the absent cdrom drive

 WINDOWS\SYSTEM changes:

   CatRoot
     {F750E6C3-38EE-11D1-85E5-00C04FC295EE}

<- CATMAST.cbd 16/04/03 03:14:12, 11374
-> CATMAST.cbd 20/06/03 22:17:32, 12994
<- CATMAST.cbk 16/04/03 03:14:12, 168
-> CATMAST.cbk 20/06/03 22:17:32, 192
<- HASHMAST.cbd 16/04/03 03:14:12, 54466
-> HASHMAST.cbd 20/06/03 22:17:32, 56194
<- HASHMAST.cbk 16/04/03 03:14:12, 4536
-> HASHMAST.cbk 20/06/03 22:17:32, 4680

   WINDOWS\IOSUBSYS changes:

<- bsudfrdr.vxd 27/04/03 01:17:24, 114367
-> bsudfrdr.vxd 21/06/03 14:03:16, 114367

  •   incdfs.vxd  23/05/03 14:57:34, 678681
    
  •   incdpass.vxd  23/05/03 14:58:02, 153844
    

<- incdrm.VXD 27/04/03 01:17:24, 23715
-> incdrm.VXD 21/06/03 14:03:16, 23715

==================================

THEN I uninstalled both InCD 3.5.24.0 and InCD EasyWrite Reader and installed the InCD 4010. The changes compared to the original system snapshot (19/06) were:

 SYSTEM
   CatRoot
     {F750E6C3-38EE-11D1-85E5-00C04FC295EE}

<- CATMAST.cbd 16/04/03 03:14:12, 11374
-> CATMAST.cbd 20/06/03 22:17:32, 12994
<- CATMAST.cbk 16/04/03 03:14:12, 168
-> CATMAST.cbk 20/06/03 22:17:32, 192
<- HASHMAST.cbd 16/04/03 03:14:12, 54466
-> HASHMAST.cbd 20/06/03 22:17:32, 56194
<- HASHMAST.cbk 16/04/03 03:14:12, 4536
-> HASHMAST.cbk 20/06/03 22:17:32, 4680

   IOSUBSYS

<- bsudf.vxd 05/03/03 15:38:22, 131784
-> bsudf.vxd 23/05/03 14:43:26, 8952

  •   bsudf.vxd [new incd version].bak  23/05/03 14:43:26, 8952
    
  •   bsudfrdr.vxd  27/04/03 01:17:24, 114367
    
  •   CDRBSVSD.vxd  28/10/02 15:53:02, 14105
    
  •   incdfs.vxd  23/05/03 14:57:34, 678681
    
  •   incdpass.vxd  23/05/03 14:58:02, 153844
    
  •   incdrm.VXD  27/04/03 01:17:24, 23715
    

    WINDOWS

  • BsUDF.tbl 04/03/03 05:24:00, 381466

  • UNMRW.cfg 27/04/03 01:17:22, 27458

===========================

If needed I may provide some more information (e.g. modified registry information)


#2

I think it’s pretty well documented that InCD v4.x is for Win2K/XP only.
Start with a registry search and delete all InCD entries, you may also need to do the same for Ahead entries. This is after uninstalling InCD and Nero of course. Then re-install Nero. Don’t install any versions of InCd till you get this sorted out.


#3

Thank you for your attention and suggestions, but what I feared the most came to be true. My cdrom drive is permanently damaged and is no longer functioning (I tested it in other 2 computer I have). It’s likely the BSOD were way too much for it. That explains why the BIOS didn’t see it.

Thank you Ahead Software. I really appreciate your regard to your customers. :a
Next time, test your releases a bit further to save us an unnecessary headache and material ($$$) losses.

rdgrimes , I’m really grateful for the rapid reply you posted. Had the problem been something else I’m sure you’d have gotten the solution.

PS:

I think it’s pretty well documented that InCD v4.x is for Win2K/XP only.

However instructive it may be, I don’t usually read such forums so I had no knowledge of that. Besides, Ahead’s site says about the new InCD (http://www.nero.com/en/download/incd-prog.html):

“operating system: Windows 95 OSR2.x / 98 / ME / NT4.0 / 2000 / XP”

Thanks anyway, rdgrimes. :slight_smile: