Hopefully this post will help someone like me who thought they were getting a quality product when they bought it. I purchased this software and I cannot get a quality rip no matter what I do. The framerate blows. I have emailed their "support team" and they just keep coming back with try this and try that. All of their suggestions are basic and they dont do anything to change this problem. Try DVD Fab for free and then buy if you like it. I have been using it for about a week and it is easy to use and works flawlessly. I asked ImTOO for a refund and they never responded about the refund they just kept telling me to try some other stupid setting that does nothing. "Stay Away from ImTOO"