I'm new to this forum and i need help

hi all and thanks for reading my first post. i just got the dw1640 burner but i can’t seem to get it to read blank dvd medias or even burning it. i can but cd-r, read dvd movies, but for the life of me i can’t get it to burn dvd. i’m new so plz help me

Welcome to the forum.

Can you please post more details? The best thing is to post the log of Infotool. Don’t worry, is only 221 KB, it’s free and don’t require installation.

which part do you need to know??

Nero InfoTool 2.27

Drive Information

Drive : BENQ DVD DD DW1640
Type : DVD±R/RW DL Recorder
Firmware Version : BSMB
Buffer Size : 2 MB
Date : ?
Serial Number :
Vendor Specific :
Drive Letter : E:
Location : 0:0
Mechanism : Tray
Read Speed : 16.0 , 12.0 , 8.0 , 6.0 , 4.0 X
Write Speed : 8.0 , 4.0 , 2.4 X

Read CD Text : Yes
Return C2 Pointers : No
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read Digital Audio : Yes
Read CD+G : Yes
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4

Disc Information (E:)

Type : Blank DVD+R

Interface Information

Adapter 1

Description : NVIDIA nForce4 ADMA Controller

Description : System32\DRIVERS
Company : NVIDIA Corporation
Version : 5.10.2600.0479 built by: WinDDK
Description : NVIDIA® nForce™ IDE Performance Driver

Attached Devices
Description : ID 0 (0): BENQ DVD DD DW1640
Type : CD-Rom Drive
Autorun : On

will this work??
sorry i’m new and i don’t know much

This is what in my opinion cause your problem

Don’t need to be sorry, here at the forum there are many people happy to help you. :bigsmile:

Try to uninstall nVidia IDE drivers and to install standard Microsoft ones.

Read this thread; even if was written for plextor drives, the part regarding IDE channels is the same for all burners

Hope this can help.

If you have other problems, post again here.

i tried doing what was suggested as to uninstall the nvidia driver and use the stock windows ide drivers. the only thing i got was that the device is only being reconized as a cd burner… any more help is appreciated.

That is normal Windows behaviour reporting the devices. If you put a blank DVD inside the drive, it will show as “CD Drive”. If the tray is empty it will show as “DVD-RW Drive”.

Now you need to try to burn something. :slight_smile:

And also to post scans :bigsmile:

i can burn cd-r fine but i can’t burn any dvds + or -

What happen? Do you get an error message? If yes, what message?

oh i tried burning some data onto a dvd and it works… thanks a lot for that… but when i try to back up some of my dvd games it says that i can’t do that… i think it copyrighted or something…

Games are more difficult to backup. Take a look here for more informations