If your 708A doesn't see CD's

vbimport

#1

PROBLEM IS SOLVED…
SPOKE TO PLEXTOR CUST. SERV. (25 MIN. HOLD). EXPLAINED PROBLEM. HE HAD ME PUT A MUSIC CD INTO PLEXTOR 708A. HE ASKED FOR THE LED SEQUENCE WHICH WAS A DOUBLE AMBER THEN A PAUSE, CONTINUOUSLY. HE THEN KNEW IMMEDIATELY THAT THE DRIVE’S CD LASER WAS NOT WORKING BUT THE DVD LASER WAS.

THEY SHOULD EXPLAIN THIS TROUBLESHOOTING INFO IN THE MANUAL OR ON THEIR SITE! I WENT THROUGH MANY HOURS OF SOFTWARE, FIRMWARE AND DRIVER INSTALLS & UNINSTALLS!

ANYWAY, RECEIVED A TECH SUPPORT NUMBER WHICH THEN HAD TO BE SUBMITTED AT THEIR SITE’S RMA REQUEST FORM. RMA w/SHIPPING INSTRUCTIONS (3-DAY UPS AT MY EXPENSE) SHOULD BE EMAILED TO ME BY TOMORROW. THEY SAID THEY IMMEDIATELY SEND OUT AN “UP TO SPEC” FACTORY REFURBISHED 708A OR AN UPGRADE TO THE NEXT MODEL ( ) IF NEC.