This is what I need when I received your reply: I removed the .NET Framework 1.1 from the computer thru the Add and Delete app. Then I downloaded it as you instructed to make sure of the correct version. When installed I downloaded the Service Pack 1. I clicked yes to the question on whether I wanted to install over the .NET framework 1.1. The prog downloaded, seemed to be installing, but then nothing. And I still get the icon that the .NET Framework 1.1 service Pack 1 is still missing. Any solutions please?