I Cannot Log Into My Game Console



I bought virtual villagers and recieved a code, but my game console will not let me log in i try and it just refreshes the same page or takes me back to the front page i bought this game 2 times trying to get it to work, and have bought wild coins twice before deciding to buy it, but I just cant log in it says my username and password are not correct and then when I do purposely mess up typing it in it doesnt even take me to that window it just pops up in red that its not right I turned my firewall OFF, WTH IM SO ANGRY someone surely a simple fix im not seeing! HELP BEFORE I GET DELETE AND TURN PEOPLE AWAY FROM THIS GAME SITE!! bigfish may have better tech help


Err… what kind of game console are we talking about here?
Or do you mean a console window when you start your personal computer?
Which Virtual Villagers game is it?
Did you contact their support page?