HP internal DVD/CD Player with garbled sound

It’s in an HP 9000 laptop. The info in device manager says, HL-DT-ST DVDRAM GSA-408N. I don’t know what brand that is except. It’s what came with the computer.

I get garbled sound when playing DVDs or CDs. The video is fine. It’s just the audio that is messing up.

It doesn’t happen when playing sound from a voice file or on-line You Tube, etc. so I don’t think it’s the speakers. Only when I use the DVD player for a DVD movie or music CD the sound is garbled.

I tried several DVDs and CDs in this machine that’s doing this and tried the same DVDs and CD in another laptop, and they played fine in the other laptop.

Also, when I hook up an external DVD drive to the laptop with the problem they play fine so this also makes me think it’s the internal DVD player that’s messed up.

It tried different media software, VLC versus Windows Medial Player, with the messed up DVD drive and that didn’t matter either.

It burns and reads data just fine. These are original CDs and DVDs, not backup or burned copies, with garbled sound. I checked to see if it needed a driver update and was told no. I used device manager and HPs update software to check it.

Is this DVD player fixable in any way or should I assume the DVD player needs replaced?

This is an HP 9000 laptop with Windows XP Pro.

Thanks for any advice you don’t mind sharing. I don’t have any experience with this problem.

@ everydayearthling,

HL-DT-ST = Hitachi LG-Data-Storage (http://en.wikipedia.org/wiki/Hitachi-LG_Data_Storage) http://www.hlds.co.jp/e_index.jsp

Suggest checking your HP 9000 LapTop Audio Sound Card settings and configuration. Your Audio Sound Card is what controls the Audio output (sound) of your Computer.

Also instead of relying on “device manager and HPs update software” to detect if you need any Audio Sound Card driver updates suggest that you go directly to the Hewlett Packard ‘Support & Driver’ Web Site ->

http://www.hp.com/#Support

Regards,
bjkg

@ everydayearthling,

Forgot to add in my above #2 posting – You might have an Audio Codec problem in that you don’t have the latest up to date Audio Codec for the particular Audio File that you are attempting to listen to.

The K-Lite Mega Codec Pack contains all the latest up to date Audio/Video Codec for all common Audio/Video Files. The K-Lite Mega Codec Pack also contains Media Player Classic which will play all Audio and Video Files ->

http://www.codecguide.com/features_mega.htm

Regards,
bjkg